# Ashbright Agency Ltd

*Operated by Ashbright Agency Limited.*

Ashbright Agency Ltd is a CQC-regulated home-care agency in Brentford.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 13/05/2022

## Practical info

- Postcode: TW8 9DW
- Registered manager: Kigotho, Mercy
- Local authority: Hounslow
- Region: London
- City: Brentford
- Last CQC check: 13/May/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-05-13
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-05-13
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-05-13

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-05-13
- Finding
  - Staff working with other agencies; supporting people to access healthcare
  - Published: 2022-05-13
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-05-13
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-05-13
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-05-13

### Other

- Finding
  - Evidence: Open culture with effective duty of candour and learning from complaints/incidents
  - Published: 2022-05-13
- Finding
  - Evidence: Provider acted in line with the Mental Capacity Act 2005
  - Published: 2022-05-13
- Finding
  - Evidence: Care workers matched to people's cultural and language needs
  - Published: 2022-05-13
- Finding
  - Evidence: Staff arrived on time and stayed agreed amount of time on each visit
  - Published: 2022-05-13
- Finding
  - Evidence: Staff suitably trained, experienced and supported with regular competency checks
  - Published: 2022-05-13
- Finding
  - Evidence: Risks to safety and wellbeing assessed, planned for and regularly reviewed
  - Published: 2022-05-13
- Finding
  - Evidence: Personalised care delivered by familiar staff with good relationships with people using the service
  - Published: 2022-05-13
- Finding
  - Evidence: Effective systems for monitoring quality of service including feedback from people, representatives and staff
  - Published: 2022-05-13

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-05-13
- Finding
  - End of life care and support
  - Published: 2022-05-13
- Finding
  - Meeting people's communication needs
  - Published: 2022-05-13
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-05-13

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-05-13
- Finding
  - Preventing and controlling infection
  - Published: 2022-05-13
- Finding
  - Using medicines safely
  - Published: 2022-05-13
- Finding
  - Staffing and recruitment
  - Published: 2022-05-13
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-05-13
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-05-13

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-05-13
- Finding
  - Managers and staff being clear about their roles; duty of candour
  - Published: 2022-05-13
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-05-13
- Finding
  - Continuous learning and improving care
  - Published: 2022-05-13

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-9785169569

HomeCare Compass is an independent guide and is not affiliated with the CQC.