# Andrea Healthcare Limited

Andrea Healthcare Limited is a CQC-regulated home-care agency in Colchester.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Requires improvement |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 15/07/2022

## Practical info

- Postcode: CO7 9RZ
- Local authority: Essex
- Region: East
- City: Colchester
- Last CQC check: 15/Jul/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-08-06
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-08-06
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-08-06

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-08-06
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2022-08-06
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-08-06
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-08-06
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-08-06

### Other

- Finding
  - Evidence: The service worked in partnership with the CCG and other healthcare professionals.
  - Published: 2022-08-06
- Finding
  - Evidence: People's nutritional and hydration needs were assessed and met by staff.
  - Published: 2022-08-06
- Finding
  - Evidence: Staff were complimentary of the registered manager and felt supported in their roles.
  - Published: 2022-08-06
- Finding
  - Evidence: The service specialised in end of life care and staff had received relevant training.
  - Published: 2022-08-06
- Finding
  - Evidence: Effective complaints arrangements were in place with a low incidence of complaints.
  - Published: 2022-08-06
- Finding
  - Evidence: People's communication needs were assessed and recorded in care plans.
  - Published: 2022-08-06
- Finding
  - Evidence: Staff always wore appropriate PPE and had access to adequate supplies.
  - Published: 2022-08-06
- Finding
  - Evidence: People were positive about care and support, describing staff as 'absolutely marvellous' and 'very caring'.
  - Published: 2022-08-06
- Finding
  - Evidence: People told us they felt safe and had no concerns about their safety or wellbeing when staff visited.
  - Published: 2022-08-06
- Finding
  - Evidence: People confirmed they had not experienced any missed calls and were notified when staff were running late.
  - Published: 2022-08-06
- **record_keeping** _(moderate)_
  - Evidence: A full employment history was not recorded for two out of four staff personnel files viewed.
  - Published: 2022-08-06

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-08-06
- Finding
  - Meeting people's communication needs
  - Published: 2022-08-06
- Finding
  - Planning personalised care to ensure people have choice and control; End of life care and support
  - Published: 2022-08-06

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-08-06
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-08-06
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-08-06
- Finding
  - Staffing and recruitment
  - Published: 2022-08-06
- Finding
  - Using medicines safely; Learning lessons when things go wrong
  - Published: 2022-08-06

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-08-06
- Finding
  - Engaging and involving people, staff and duty of candour
  - Published: 2022-08-06
- Finding
  - Promoting a positive culture; Continuous learning and improving care; Governance and regulatory requirements
  - Published: 2022-08-06

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-9781138359

HomeCare Compass is an independent guide and is not affiliated with the CQC.