# Royton Limited

Royton Limited is a CQC-regulated home-care agency in Northampton.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 17/05/2023

## Practical info

- Postcode: NN6 0RP
- Registered manager: Ndoyiwa, Nelly
- Local authority: West Northamptonshire
- Region: East Midlands
- City: Northampton
- Last CQC check: 17/May/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-05-17
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity; Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-05-17

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-05-17
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier lives
  - Published: 2023-05-17
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-05-17
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-05-17
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-05-17

### Other

- Finding
  - Evidence: People's communication needs were recorded in detail to support effective staff communication.
  - Published: 2023-05-17
- Finding
  - Evidence: Complaints were managed effectively and within the provider's timeframes.
  - Published: 2023-05-17
- Finding
  - Evidence: Staff wore appropriate PPE and received infection prevention and control training.
  - Published: 2023-05-17
- Finding
  - Evidence: Registered manager was open and transparent throughout the inspection and implemented changes based on feedback.
  - Published: 2023-05-17
- Finding
  - Evidence: Relatives described staff as 'lovely, kind, caring, amazing' and praised dignity and respect shown.
  - Published: 2023-05-17
- Finding
  - Evidence: Care plans held person-centred information including goals, objectives and protected characteristics.
  - Published: 2023-05-17
- Finding
  - Evidence: Staff received safeguarding training for both adults and children and understood signs and symptoms of abuse.
  - Published: 2023-05-17
- Finding
  - Evidence: People were supported by a consistent staff team who arrived on time and knew people well.
  - Published: 2023-05-17
- **governance** _(moderate)_
  - Evidence: Systems and processes to ensure good management oversight required embedding into practice.
  - Published: 2023-05-17
- **staff_competency** _(critical)_
  - Evidence: 1 staff member's DBS check did not include working with children. Another staff member did not have a DBS check to work for Royton Limited.
  - Published: 2023-05-17

### responsive

- Finding
  - End of life care and support
  - Published: 2023-05-17
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-05-17
- Finding
  - Meeting people's communication needs
  - Published: 2023-05-17
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-05-17

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-05-17
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-05-17
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2023-05-17
- Finding
  - Staffing and recruitment
  - Published: 2023-05-17
- Finding
  - Using medicines safely
  - Published: 2023-05-17

### well_led

- Finding
  - Continuous learning and improving care; Working in partnership with others
  - Published: 2023-05-17
- Finding
  - Engaging and involving people using the service, the public and staff; Promoting a positive culture
  - Published: 2023-05-17
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-05-17
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-05-17

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-9781034254

HomeCare Compass is an independent guide and is not affiliated with the CQC.