# Sunnyside HomeCare

*Operated by Sunnyside House Limited.*

Sunnyside HomeCare is a CQC-regulated home-care agency in South Ockendon.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 29/01/2022

## Practical info

- Postcode: RM15 4BX
- Registered manager: Grimes, Samantha
- Local authority: Thurrock
- Region: East
- City: South Ockendon
- Last CQC check: 29/Jan/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-01-29
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-01-29
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-01-29

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-01-29
- Finding
  - Staff working with other agencies; supporting people to access healthcare
  - Published: 2022-01-29
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-01-29
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-01-29
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-01-29

### Other

- Finding
  - Evidence: Strong focus on continuous learning and staff development
  - Published: 2022-01-29
- Finding
  - Evidence: Good multi-disciplinary working with pharmacists, GPs and local authorities
  - Published: 2022-01-29
- Finding
  - Evidence: Effective PPE use and infection prevention and control practices
  - Published: 2022-01-29
- Finding
  - Evidence: Strong, kind and respectful staff relationships praised by people and relatives
  - Published: 2022-01-29
- Finding
  - Evidence: Detailed, individualised electronic care records and risk assessments
  - Published: 2022-01-29
- Finding
  - Evidence: Safe recruitment processes including DBS and reference checks
  - Published: 2022-01-29

### responsive

- Finding
  - End of life care and support
  - Published: 2022-01-29
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-01-29
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2022-01-29
- Finding
  - Meeting people's communication needs
  - Published: 2022-01-29
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-01-29

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-01-29
- Finding
  - Preventing and controlling infection
  - Published: 2022-01-29
- Finding
  - Using medicines safely
  - Published: 2022-01-29
- Finding
  - Staffing and recruitment
  - Published: 2022-01-29
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-01-29
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-01-29

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-01-29
- Finding
  - Continuous learning and improving care; engaging and involving people, public and staff
  - Published: 2022-01-29
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-01-29
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-01-29
- Finding
  - Promoting a positive, person-centred, open, inclusive and empowering culture
  - Published: 2022-01-29

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-9779610198

HomeCare Compass is an independent guide and is not affiliated with the CQC.