# Prevention and Assessment Hub – Reablement Team

*Operated by Enfield Council.*

Prevention and Assessment Hub – Reablement Team is a CQC-regulated home-care agency in Enfield.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Not rated |
| Responsive | Not rated |
| Well-led | Good |

Rating published: 30/03/2022

## Practical info

- Postcode: EN1 3XA
- Registered manager: Wood, Melanie
- Local authority: Enfield
- Region: London
- City: Enfield
- Last CQC check: 30/Mar/2022 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Positive, open culture with approachable leadership praised by both staff and people using the service
  - Published: 2024-04-06
- Finding
  - Evidence: Registered manager met duty of candour obligations and submitted all required CQC notifications
  - Published: 2024-04-06
- Finding
  - Evidence: Electronic Call Monitoring system used to minimise missed calls
  - Published: 2024-04-06
- Finding
  - Evidence: Quality assurance officer appointed; audits, surveys and feedback used to drive continuous improvement
  - Published: 2024-04-06
- Finding
  - Evidence: Regular supervisions provided to staff; new staff completed structured induction before working alone
  - Published: 2024-04-06
- Finding
  - Evidence: Multilingual workforce to facilitate effective communication with diverse service users
  - Published: 2024-04-06
- Finding
  - Evidence: Occupational therapist and social worker embedded in the team for rapid access to aids and adaptations
  - Published: 2024-04-06
- Finding
  - Evidence: Staff completed safeguarding training and understood reporting responsibilities
  - Published: 2024-04-06
- Finding
  - Evidence: Medicines administered safely by trained staff with regularly checked competencies
  - Published: 2024-04-06
- Finding
  - Evidence: People felt safe and confirmed no missed calls; staff were described as reliable and consistent
  - Published: 2024-04-06

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-9775262229

HomeCare Compass is an independent guide and is not affiliated with the CQC.