# Caring Care Limited

Caring Care Limited is a CQC-regulated home-care agency in Walsall.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 06/02/2026

## Practical info

- Postcode: WS4 2LA
- Registered manager: Joshi, Manjinder
- Local authority: Walsall
- Region: West Midlands
- City: Walsall
- Last CQC check: 06/Feb/2026 - 00:00

## Inspection findings

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-08-02
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-08-02
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-08-02
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-08-02
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-08-02

### Other

- Finding
  - Evidence: Systems in place to gather feedback from people, relatives and stakeholders with regular review intervals.
  - Published: 2023-08-02
- Finding
  - Evidence: Robust systems in place to ensure care calls were received as expected, including keyword searching of daily records.
  - Published: 2023-08-02
- Finding
  - Evidence: Provider fostered an open and positive culture; staff felt valued and management were approachable.
  - Published: 2023-08-02
- Finding
  - Evidence: Provider worked closely with external agencies and professionals confirmed communication with the service was good.
  - Published: 2023-08-02
- Finding
  - Evidence: New staff received induction and shadowed experienced staff; provider maintained effective training oversight systems.
  - Published: 2023-08-02
- Finding
  - Evidence: Provider had already identified care plan and risk assessment shortfalls prior to inspection and was taking steps to address them.
  - Published: 2023-08-02
- Finding
  - Evidence: People were protected from the spread of infection; carers used PPE and maintained good hand hygiene.
  - Published: 2023-08-02
- Finding
  - Evidence: Staff received safeguarding training and understood how to escalate concerns; procedures were followed when required.
  - Published: 2023-08-02
- Finding
  - Evidence: Staff had been recruited safely with appropriate pre-employment checks including DBS checks.
  - Published: 2023-08-02
- Finding
  - Evidence: People and relatives felt the service was safe and carers had the skills and training to provide consistent support.
  - Published: 2023-08-02
- **governance** _(moderate)_
  - Evidence: Governance systems had not been effective in ensuring risks to people had been robustly assessed, documented and mitigated. This put people at risk of potential harm.
  - Published: 2023-08-02
- **record_keeping** _(moderate)_
  - Evidence: Care plans did not always contain details to guide staff about people's health needs...care plans were not in place to inform about people who took medicine that thinned their blood.
  - Published: 2023-08-02
- **medication_management** _(moderate)_
  - Evidence: Protocols were not always in place to guide staff about when to administer 'as and when required' (PRN) medications...posed an increased risk that medicines could be administered incorrectly.
  - Published: 2023-08-02
- **care_planning** _(moderate)_
  - Evidence: Care plans for people with diabetes were not person-centred...didn't inform staff of each person's individual needs. This increased the risk of people's diabetes not being managed correctly.
  - Published: 2023-08-02
- **care_planning** _(moderate)_
  - Evidence: Risks to people's health and wellbeing were not always assessed and documented. This meant key information about how to mitigate these risks was not always available to staff.
  - Published: 2023-08-02

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-08-02
- Finding
  - Preventing and controlling infection
  - Published: 2023-08-02
- Finding
  - Staffing and recruitment
  - Published: 2023-08-02
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-08-02
- Finding
  - Using medicines safely
  - Published: 2023-08-02
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-08-02

### well_led

- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-08-02
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-08-02
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-08-02
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-08-02

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-977486813

HomeCare Compass is an independent guide and is not affiliated with the CQC.