# EPR Services Ltd

EPR Services Ltd is a CQC-regulated home-care agency in Ilford.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 02/07/2022

## Practical info

- Postcode: IG1 4BH
- Local authority: Redbridge
- Region: London
- City: Ilford
- Last CQC check: 02/Jul/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-07-02
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-07-02
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-07-02

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-07-02
- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2022-07-02
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-07-02
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-07-02
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-07-02

### Other

- Finding
  - Evidence: Service worked in partnership with health and social care professionals to meet people's needs
  - Published: 2022-07-02
- Finding
  - Evidence: Medicine auditing conducted via regular spot checks; medicines policy in place
  - Published: 2022-07-02
- Finding
  - Evidence: Clear management structure with open culture; registered manager proactive in addressing staff performance concerns promptly
  - Published: 2022-07-02
- Finding
  - Evidence: Equality and diversity needs recorded in care plans; people supported to practise their faith and cultural preferences
  - Published: 2022-07-02
- Finding
  - Evidence: Staff received regular supervision and relevant training including MCA, dementia, moving and handling, and infection control
  - Published: 2022-07-02
- Finding
  - Evidence: Person-centred care plans co-produced with people and relatives, detailing communication needs, faith, gender preferences and independence goals
  - Published: 2022-07-02
- Finding
  - Evidence: Robust staff recruitment and pre-employment checks including DBS, identity and right-to-work verification
  - Published: 2022-07-02

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-07-02
- Finding
  - Meeting people's communication needs
  - Published: 2022-07-02
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-07-02

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-07-02
- Finding
  - Learning lessons when things go wrong
  - Published: 2022-07-02
- Finding
  - Using medicines safely
  - Published: 2022-07-02
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-07-02
- Finding
  - Staffing and recruitment
  - Published: 2022-07-02
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-07-02

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-07-02
- Finding
  - Engaging and involving people using the service, the public and staff; continuous learning and improving care
  - Published: 2022-07-02
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-07-02

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-9774254632

HomeCare Compass is an independent guide and is not affiliated with the CQC.