# DCC Dales Home Care

*Operated by Derbyshire County Council.*

DCC Dales Home Care is a CQC-regulated home-care agency in Matlock.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 03/03/2022

## Practical info

- Postcode: DE4 3AG
- Registered manager: Hadley, Victoria
- Local authority: Derbyshire
- Region: East Midlands
- City: Matlock
- Last CQC check: 03/Mar/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-07-28
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-07-28
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-07-28

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-07-28
- Finding
  - Assessing people's needs and choices; delivering care in line with standards
  - Published: 2022-07-28
- Finding
  - Supporting people to eat and drink and access healthcare
  - Published: 2022-07-28
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-07-28

### Other

- Finding
  - Evidence: Open and transparent approach in line with duty of candour
  - Published: 2022-07-28
- Finding
  - Evidence: Regular supply and appropriate use of PPE
  - Published: 2022-07-28
- Finding
  - Evidence: Learning from accidents and incidents to reduce recurrence
  - Published: 2022-07-28
- Finding
  - Evidence: Contingency plans for adverse weather and staff shortages
  - Published: 2022-07-28
- Finding
  - Evidence: Effective partnership working with external healthcare professionals
  - Published: 2022-07-28
- Finding
  - Evidence: Kind, compassionate care respecting dignity, independence and privacy
  - Published: 2022-07-28
- Finding
  - Evidence: Medicines administered in line with national best practice guidance
  - Published: 2022-07-28
- Finding
  - Evidence: Personalised, person-centred care plans with people involved in development
  - Published: 2022-07-28

### responsive

- Finding
  - End of life care and support
  - Published: 2022-07-28
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-07-28
- Finding
  - Supporting people to develop relationships and follow interests
  - Published: 2022-07-28
- Finding
  - Meeting people's communication needs
  - Published: 2022-07-28
- Finding
  - Planning personalised care to ensure choice, control and meet needs and preferences
  - Published: 2022-07-28

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-07-28
- Finding
  - Preventing and controlling infection
  - Published: 2022-07-28
- Finding
  - Staffing and recruitment
  - Published: 2022-07-28
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-07-28
- Finding
  - Using medicines safely
  - Published: 2022-07-28
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-07-28

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-07-28
- Finding
  - Engaging and involving people, public and staff
  - Published: 2022-07-28
- Finding
  - Duty of candour
  - Published: 2022-07-28
- Finding
  - Managers and staff being clear about roles; continuous learning; promoting a positive culture
  - Published: 2022-07-28

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-9770436147

HomeCare Compass is an independent guide and is not affiliated with the CQC.