# DCC Bolsover Home Care

*Operated by Derbyshire County Council.*

DCC Bolsover Home Care is a CQC-regulated home-care agency in Chesterfield.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 01/07/2022

## Practical info

- Postcode: S43 4JY
- Registered manager: Luck, Gemma
- Local authority: Derbyshire
- Region: East Midlands
- City: Chesterfield
- Last CQC check: 01/Jul/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express views and respecting privacy, dignity and independence
  - Published: 2022-07-01
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-07-01

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-07-01
- Finding
  - Staff working with other agencies; supporting people to access healthcare
  - Published: 2022-07-01
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-07-01
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-07-01
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-07-01

### Other

- Finding
  - Evidence: Lessons learned through monthly accident/incident review and team meetings
  - Published: 2022-07-01
- Finding
  - Evidence: Effective call monitoring system to identify late or missed calls
  - Published: 2022-07-01
- Finding
  - Evidence: Robust quality assurance systems with bi-monthly audits and provider compliance team checks
  - Published: 2022-07-01
- Finding
  - Evidence: Person-centred care planning involving people and relatives
  - Published: 2022-07-01
- Finding
  - Evidence: Kind and caring staff who promoted independence and dignity
  - Published: 2022-07-01
- Finding
  - Evidence: Working within the principles of the Mental Capacity Act
  - Published: 2022-07-01
- Finding
  - Evidence: Service worked collaboratively with other agencies through regular MDT meetings
  - Published: 2022-07-01

### responsive

- Finding
  - End of life care and support
  - Published: 2022-07-01
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-07-01
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2022-07-01
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2022-07-01
- Finding
  - Meeting people's communication needs
  - Published: 2022-07-01

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-07-01
- Finding
  - Learning lessons when things go wrong
  - Published: 2022-07-01
- Finding
  - Using medicines safely
  - Published: 2022-07-01
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-07-01
- Finding
  - Staffing and recruitment
  - Published: 2022-07-01
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-07-01

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-07-01
- Finding
  - Engaging and involving people, the public and staff
  - Published: 2022-07-01
- Finding
  - Managers and staff being clear about roles, quality performance, risks and regulatory requirements; continuous learning
  - Published: 2022-07-01
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-07-01
- Finding
  - Promoting a positive, person-centred, open, inclusive and empowering culture
  - Published: 2022-07-01

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-9752814550

HomeCare Compass is an independent guide and is not affiliated with the CQC.