# Ali Gibson Support Limited

Ali Gibson Support Limited is a CQC-regulated home-care agency in Sheffield.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 18/11/2022

## Practical info

- Postcode: S13 9BX
- Registered manager: Gibson, Alison
- Local authority: Sheffield
- Region: Yorkshire & Humberside
- City: Sheffield
- Last CQC check: 18/Nov/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-11-18
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-11-18
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-11-18

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-11-18
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier lives
  - Published: 2022-11-18
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-11-18
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-11-18
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-11-18

### Other

- Finding
  - Evidence: Staff supported people to maintain independence and communicated effectively, including adapting to individual communication needs.
  - Published: 2022-11-18
- Finding
  - Evidence: Complaints were handled promptly and people felt confident raising concerns.
  - Published: 2022-11-18
- Finding
  - Evidence: Effective partnership working with health and social care professionals to coordinate people's care.
  - Published: 2022-11-18
- Finding
  - Evidence: Strong staff morale and a positive, open culture, with management accessible at all levels.
  - Published: 2022-11-18
- Finding
  - Evidence: The service was flexible and responsive to changing needs, with personalised care plans and person-centred delivery.
  - Published: 2022-11-18
- Finding
  - Evidence: Staff were kind, caring and treated people with dignity and respect; people and relatives were universally complimentary.
  - Published: 2022-11-18
- Finding
  - Evidence: Medicines were managed safely with clear care plan guidance, trained staff and competency reviews in place.
  - Published: 2022-11-18
- Finding
  - Evidence: People felt safe and received consistent care from a familiar staff team, with comments such as 'I feel safe and get the same staff coming to support me.'
  - Published: 2022-11-18

### responsive

- Finding
  - End of life care and support
  - Published: 2022-11-18
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-11-18
- Finding
  - Meeting people's communication needs
  - Published: 2022-11-18
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-11-18

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-11-18
- Finding
  - Using medicines safely
  - Published: 2022-11-18
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-11-18
- Finding
  - Staffing and recruitment
  - Published: 2022-11-18
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2022-11-18

### well_led

- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-11-18
- Finding
  - Working in partnership with others
  - Published: 2022-11-18
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-11-18
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-11-18
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-11-18

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-9749152489

HomeCare Compass is an independent guide and is not affiliated with the CQC.