# Caremark (Wakefield)

*Operated by Freesia Care Ltd.*

Caremark (Wakefield) is a CQC-regulated home-care agency in Wakefield.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Requires improvement |
| Well-led | Requires improvement |

Rating published: 09/11/2022

## Practical info

- Postcode: WF1 1LR
- Registered manager: Hamill, Thomas
- Local authority: Wakefield
- Region: Yorkshire & Humberside
- City: Wakefield
- Last CQC check: 09/Nov/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-11-25
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-11-25
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-11-25

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-11-25
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2022-11-25
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-11-25
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-11-25
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-11-25

### Other

- Finding
  - Evidence: Feedback forms sent to people and relatives with changes made where necessary
  - Published: 2022-11-25
- Finding
  - Evidence: People supported to have maximum choice, control and independence in line with MCA principles
  - Published: 2022-11-25
- Finding
  - Evidence: Provider worked effectively with other healthcare professionals to support continuity of care
  - Published: 2022-11-25
- Finding
  - Evidence: Staff received relevant training and regular induction updates
  - Published: 2022-11-25
- Finding
  - Evidence: Medicines administered safely with minimal gaps in MAR records and a process to report and investigate errors
  - Published: 2022-11-25
- Finding
  - Evidence: Safe recruitment processes including all necessary pre-employment checks
  - Published: 2022-11-25
- Finding
  - Evidence: Comprehensive personalised care plans in place reflecting individual needs including communication and sensory needs
  - Published: 2022-11-25
- Finding
  - Evidence: Staff were described as kind, caring and promoted people's independence
  - Published: 2022-11-25
- **infection_control** _(minor)_
  - Evidence: Feedback from relatives was that staff didn't always wear face coverings.
  - Published: 2022-11-25

### responsive

- Finding
  - End of life care and support
  - Published: 2022-11-25
- Finding
  - Meeting people's communication needs
  - Published: 2022-11-25
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2022-11-25
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-11-25

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-11-25
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-11-25
- Finding
  - Using medicines safely
  - Published: 2022-11-25
- Finding
  - Staffing and recruitment
  - Published: 2022-11-25
- Finding
  - Preventing and controlling infection
  - Published: 2022-11-25
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-11-25

### well_led

- Finding
  - Duty of candour; managers and staff being clear about their roles and regulatory requirements
  - Published: 2022-11-25
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-11-25
- Finding
  - Promoting a positive culture; continuous learning and improving care
  - Published: 2022-11-25

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-9748483280

HomeCare Compass is an independent guide and is not affiliated with the CQC.