# Walker&Harrison Care

*Operated by Walker & Harrison Care Limited.*

Walker&Harrison Care is a CQC-regulated home-care agency in Middlesbrough.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 23/07/2022

## Practical info

- Postcode: TS2 1RH
- Registered manager: Walker, Amy
- Local authority: Middlesbrough
- Region: North East
- City: Middlesbrough
- Last CQC check: 23/Jul/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-07-23
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-07-23
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-07-23

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-07-23
- Finding
  - Supporting people to eat and drink enough; working with other agencies; supporting people to live healthier lives
  - Published: 2022-07-23
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-07-23
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-07-23

### Other

- Finding
  - Evidence: Accessible Information Standard followed; staff sourced an App to communicate with a person whose first language was not English.
  - Published: 2022-07-23
- Finding
  - Evidence: Staff supported people with healthcare needs and worked well with district nurses, OTs and other professionals.
  - Published: 2022-07-23
- Finding
  - Evidence: Effective complaints system with relatives confident concerns would be listened to and acted upon.
  - Published: 2022-07-23
- Finding
  - Evidence: Strong safeguarding practices with people reporting they felt safe and trusted the service.
  - Published: 2022-07-23
- Finding
  - Evidence: Diverse workforce with embedded diversity strategy actively promoting equality and inclusion.
  - Published: 2022-07-23
- Finding
  - Evidence: Person-centred care respected privacy, dignity and gave people maximum control over their lives.
  - Published: 2022-07-23
- Finding
  - Evidence: End of life care delivery went above and beyond to support people at the end of their lives.
  - Published: 2022-07-23
- Finding
  - Evidence: Staff were kind, caring and compassionate and went the extra mile for people, leading to positive outcomes.
  - Published: 2022-07-23
- **medication_management** _(minor)_
  - Evidence: Some medicine administration records needed further information which was addressed during the inspection following feedback.
  - Published: 2022-07-23
- **other** _(minor)_
  - Evidence: Staff were recruited safely, however recruitment records needed further improvement... We recommend more robust procedures for overseeing recruitment are embedded.
  - Published: 2022-07-23

### responsive

- Finding
  - End of life care and support
  - Published: 2022-07-23
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-07-23
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2022-07-23
- Finding
  - Meeting people's communication needs
  - Published: 2022-07-23
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-07-23

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-07-23
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-07-23
- Finding
  - Systems and processes to safeguard people from the risk of abuse; Learning lessons when things go wrong
  - Published: 2022-07-23
- Finding
  - Using medicines safely
  - Published: 2022-07-23
- Finding
  - Staffing and recruitment
  - Published: 2022-07-23

### well_led

- Finding
  - Engaging and involving people using the service, the public and staff; working in partnership with others
  - Published: 2022-07-23
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-07-23
- Finding
  - Managers and staff being clear about their roles; duty of candour; continuous learning and improving care
  - Published: 2022-07-23

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-9743918405

HomeCare Compass is an independent guide and is not affiliated with the CQC.