# North Lincolnshire Council-Home First Community Support

*Operated by North Lincolnshire Council.*

North Lincolnshire Council-Home First Community Support is a CQC-regulated home-care agency in Scunthorpe.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 27/07/2022

## Practical info

- Postcode: DN15 9YH
- Registered manager: Marshall, Tammy
- Local authority: North Lincolnshire
- Region: Yorkshire & Humberside
- City: Scunthorpe
- Last CQC check: 27/Jul/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Is the service caring?
  - Published: 2022-07-27

### effective

- Finding
  - Is the service effective?
  - Published: 2022-07-27

### Other

- Finding
  - Evidence: Strong complaints process used to drive service improvement
  - Published: 2022-07-27
- Finding
  - Evidence: Open, transparent culture with duty of candour embedded and notifiable events reported appropriately
  - Published: 2022-07-27
- Finding
  - Evidence: Proactive use of specialist equipment (e.g. Raizer Chair) to improve outcomes and reduce hospital admissions
  - Published: 2022-07-27
- Finding
  - Evidence: Effective partnership working with health and social care professionals, facilitating hospital discharges and avoiding admissions
  - Published: 2022-07-27
- Finding
  - Evidence: Strong, inclusive leadership with effective governance and a clear vision for high-quality care
  - Published: 2022-07-27
- Finding
  - Evidence: Robust systems and processes for safeguarding, risk assessment, and medicines management
  - Published: 2022-07-27
- Finding
  - Evidence: Highly motivated, well-trained and supportive staff who built positive, trusting relationships with people
  - Published: 2022-07-27
- Finding
  - Evidence: Person-centred care with high-quality, tailored reablement support that helped people regain independence
  - Published: 2022-07-27

### responsive

- Finding
  - Is the service responsive?
  - Published: 2022-07-27

### safe

- Finding
  - Is the service safe?
  - Published: 2022-07-27

### well_led

- Finding
  - Is the service well-led?
  - Published: 2022-07-27

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-9737563720

HomeCare Compass is an independent guide and is not affiliated with the CQC.