# Platform (Hull)

*Operated by PLATFORM (HULL).*

Platform (Hull) is a CQC-regulated home-care agency in Hull.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 26/11/2022

## Practical info

- Postcode: HU6 8LA
- Registered manager: Shaw, Sarah
- Local authority: Kingston upon Hull, City of
- Region: Yorkshire & Humberside
- City: Hull
- Last CQC check: 26/Nov/2022 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: The provider engaged in local forums and provider engagement groups to improve care and support.
  - Published: 2022-11-26
- Finding
  - Evidence: Management were approachable and took a genuine interest in feedback from people, staff, families and professionals.
  - Published: 2022-11-26
- Finding
  - Evidence: People had individual communication plans detailing effective and preferred methods of communication.
  - Published: 2022-11-26
- Finding
  - Evidence: Staff used positive, respectful language and were calm, focused and attentive to people's emotions and support needs.
  - Published: 2022-11-26
- Finding
  - Evidence: Low staff turnover supported people to receive consistent care from staff who knew them well.
  - Published: 2022-11-26
- Finding
  - Evidence: People had health passports used by health and social care professionals to support them appropriately.
  - Published: 2022-11-26
- Finding
  - Evidence: Staff received support in the form of continual supervision, appraisal and recognition of good practice.
  - Published: 2022-11-26
- Finding
  - Evidence: Medicines were managed safely; staff received training to administer medicines and had their competency checked.
  - Published: 2022-11-26
- Finding
  - Evidence: Risk assessments and care plans were detailed and provided guidance for staff to respond to and manage risk effectively.
  - Published: 2022-11-26
- Finding
  - Evidence: Staff focused on people's strengths and promoted what they could do, supporting a fulfilling and meaningful everyday life.
  - Published: 2022-11-26
- **end_of_life_care** _(minor)_
  - Evidence: The service did not have an end of life policy in place should they be required to support someone in the end stages of life.
  - Published: 2022-11-26
- **consent_capacity** _(moderate)_
  - Evidence: capacity assessments and best interests decisions had not been completed by the service to provide care within people's homes.
  - Published: 2022-11-26

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-9736922632

HomeCare Compass is an independent guide and is not affiliated with the CQC.