# Reflections Community Support

Reflections Community Support is a CQC-regulated home-care agency in Leeds.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 25/03/2026

## Practical info

- Postcode: LS20 9AX
- Registered manager: Brocklebank, Reca
- Local authority: Leeds
- Region: Yorkshire & Humberside
- City: Leeds
- Last CQC check: 25/Mar/2026 - 00:00

## Inspection findings

### caring

- Finding
  - Confidentiality
  - Published: 2020-01-29
- Finding
  - Involvement in care planning
  - Published: 2020-01-29
- Finding
  - Privacy, dignity and independence
  - Published: 2020-01-29

### effective

- Finding
  - Healthcare and nutritional needs
  - Published: 2020-01-29
- Finding
  - Mental Capacity Act compliance
  - Published: 2020-01-29
- Finding
  - Supervision and appraisal
  - Published: 2020-01-29
- Finding
  - Staff training and mandatory updates
  - Published: 2020-01-29

### Other

- Finding
  - Evidence: Complaints were monitored for themes and used to drive service improvement.
  - Published: 2021-10-30
- Finding
  - Evidence: New computerised system implemented to monitor care staff visits and improve communication.
  - Published: 2021-10-30
- Finding
  - Evidence: Open and inclusive leadership culture with staff feeling supported, listened to, and able to raise concerns.
  - Published: 2021-10-30
- Finding
  - Evidence: Service proactively engaged with community organisations to reduce social isolation.
  - Published: 2021-10-30
- Finding
  - Evidence: Care staff demonstrated person-centred practice, respecting dignity, privacy, independence, and cultural diversity.
  - Published: 2021-10-30
- Finding
  - Evidence: Training programme significantly developed since last inspection, including links with local college, e-learning, Care Certificate induction, and nationally recognised qualifications.
  - Published: 2021-10-30
- Finding
  - Evidence: Safe recruitment practices including DBS checks and reference follow-up were robustly implemented.
  - Published: 2021-10-30
- Finding
  - Evidence: Previous breaches of Regulation 17 and 18 had been fully remediated with improved training, supervision, and quality assurance systems.
  - Published: 2021-10-30
- Finding
  - Evidence: People consistently reported feeling safe with care staff and described a reliable, consistent service with no missed calls.
  - Published: 2021-10-30
- **medication_management** _(moderate)_
  - Evidence: We found a safeguarding alert had been raised following a medication error that had occurred earlier on in the year. We saw this issue had been investigated and that additional training was in the process of being rolled out.
  - Published: 2021-10-30
- **governance** _(minor)_
  - Evidence: We saw inconsistencies in the way some audits had been carried out. The manager acknowledged they were aware of these as they were still getting acquainted with the new computerised software.
  - Published: 2021-10-30
- **communication_with_families** _(minor)_
  - Evidence: "They do what they can, sometimes we can ring, they do not pass on the information, we as a family have to then chase them, this is not good."
  - Published: 2021-10-30
- Finding
  - Evidence: Registered manager had excellent knowledge of all people using the service and their families
  - Published: 2020-01-29

### responsive

- Finding
  - Complaints handling
  - Published: 2020-01-29
- Finding
  - Person-centred and personalised care
  - Published: 2020-01-29
- Finding
  - Care planning and needs assessment
  - Published: 2020-01-29

### safe

- Finding
  - Medication management
  - Published: 2020-01-29
- Finding
  - Risk assessment and management
  - Published: 2020-01-29
- Finding
  - Staffing levels and recruitment
  - Published: 2020-01-29
- Finding
  - Safeguarding
  - Published: 2020-01-29

### well_led

- Finding
  - Staff engagement and culture
  - Published: 2020-01-29
- Finding
  - Leadership and registered manager oversight
  - Published: 2020-01-29
- Finding
  - Governance and audit systems
  - Published: 2020-01-29

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-973343971

HomeCare Compass is an independent guide and is not affiliated with the CQC.