# Bluebird Care (Chesterfield & NE Derbyshire)

*Operated by BC Chesterfield Ltd.*

Bluebird Care (Chesterfield & NE Derbyshire) is a CQC-regulated home-care agency in Chesterfield.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 27/04/2022

## Practical info

- Postcode: S41 9FG
- Registered manager: Howland, Lynsey
- Local authority: Derbyshire
- Region: East Midlands
- City: Chesterfield
- Last CQC check: 27/Apr/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-04-27
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-04-27
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-04-27

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-04-27
- Finding
  - Staff working with other agencies; supporting people to access healthcare services
  - Published: 2022-04-27
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-04-27
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-04-27
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-04-27

### Other

- Finding
  - Evidence: Respectful, kind and dignified care reported by people and relatives
  - Published: 2022-04-27
- Finding
  - Evidence: Positive staff culture with reward scheme and accessible management support
  - Published: 2022-04-27
- Finding
  - Evidence: Governance arrangements including audits, monthly risk meetings and real-time electronic oversight
  - Published: 2022-04-27
- Finding
  - Evidence: Strong partnership working with health and social care professionals (e.g. physiotherapists)
  - Published: 2022-04-27
- Finding
  - Evidence: Staff received safeguarding, medicines and PPE training with competency checks and supervision
  - Published: 2022-04-27
- Finding
  - Evidence: Safe recruitment processes including DBS and pre-employment checks
  - Published: 2022-04-27
- Finding
  - Evidence: Robust risk assessments covering environment, moving and handling, and medicines
  - Published: 2022-04-27

### responsive

- Finding
  - End of life care and support
  - Published: 2022-04-27
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-04-27
- Finding
  - Supporting people to develop and maintain relationships and avoid social isolation
  - Published: 2022-04-27
- Finding
  - Meeting people's communication needs
  - Published: 2022-04-27
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2022-04-27

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-04-27
- Finding
  - Using medicines safely
  - Published: 2022-04-27
- Finding
  - Staffing and recruitment
  - Published: 2022-04-27
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-04-27
- Finding
  - Systems and processes to safeguard people from the risk of abuse; Learning lessons when things go wrong
  - Published: 2022-04-27

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-04-27
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-04-27
- Finding
  - Managers and staff being clear about roles; understanding quality performance, risks and regulatory requirements; continuous learning
  - Published: 2022-04-27
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-04-27
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-04-27

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-9731258441

HomeCare Compass is an independent guide and is not affiliated with the CQC.