# JK Staffing Main Office

*Operated by JK Staffing Limited.*

JK Staffing Main Office is a CQC-regulated home-care agency in Manchester.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 09/07/2022

## Practical info

- Postcode: M8 8HW
- Registered manager: Jumpah-Kingsley, Mavis
- Local authority: Manchester
- Region: North West
- City: Manchester
- Last CQC check: 09/Jul/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-07-09
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-07-09
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-07-09

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-07-09
- Finding
  - Supporting people to live healthier lives and access healthcare services
  - Published: 2022-07-09
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-07-09
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-07-09
- Finding
  - Assessing people's needs and choices; delivering care in line with standards
  - Published: 2022-07-09

### Other

- Finding
  - Evidence: Working in partnership with district nurses, occupational therapists and other professionals
  - Published: 2022-07-09
- Finding
  - Evidence: Registered manager (also a qualified nurse) promoted a positive, open culture and understood duty of candour
  - Published: 2022-07-09
- Finding
  - Evidence: Personalised support plans reviewed regularly with family involvement
  - Published: 2022-07-09
- Finding
  - Evidence: Good infection control practice and consistent use of PPE
  - Published: 2022-07-09
- Finding
  - Evidence: Staff received induction, ongoing training, Care Certificate completion and supervisions
  - Published: 2022-07-09
- Finding
  - Evidence: Person-centred, compassionate care respecting people's culture, diversity, privacy and dignity
  - Published: 2022-07-09
- Finding
  - Evidence: Robust recruitment checks including DBS
  - Published: 2022-07-09
- Finding
  - Evidence: Effective safeguarding systems and trained staff who knew how to escalate concerns
  - Published: 2022-07-09
- Finding
  - Evidence: Reliable service with no missed or late calls reported; relatives praised staff punctuality
  - Published: 2022-07-09

### responsive

- Finding
  - End of life care and support
  - Published: 2022-07-09
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-07-09
- Finding
  - Meeting people's communication needs
  - Published: 2022-07-09
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2022-07-09

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-07-09
- Finding
  - Using medicines safely
  - Published: 2022-07-09
- Finding
  - Assessing risk, safety monitoring and management; learning lessons
  - Published: 2022-07-09
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-07-09
- Finding
  - Staffing and recruitment
  - Published: 2022-07-09

### well_led

- Finding
  - Engaging and involving people, public and staff; working in partnership
  - Published: 2022-07-09
- Finding
  - Promoting a positive, person-centred culture and duty of candour
  - Published: 2022-07-09
- Finding
  - Managers and staff being clear about their roles and understanding quality, risks and regulatory requirements
  - Published: 2022-07-09

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-9730471925

HomeCare Compass is an independent guide and is not affiliated with the CQC.