# Atlantic Way Care

*Operated by Atlantic Way Care Limited.*

Atlantic Way Care is a CQC-regulated home-care agency in Bideford.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 07/06/2022

## Practical info

- Postcode: EX39 3DX
- Registered manager: Brailey, Natasha
- Local authority: Devon
- Region: South West
- City: Bideford
- Last CQC check: 07/Jun/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-06-07
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-06-07

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance (MCA)
  - Published: 2022-06-07
- Finding
  - Staff working with other agencies; Supporting people to access healthcare services
  - Published: 2022-06-07
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-06-07
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-06-07

### Other

- Finding
  - Evidence: Received an outstanding achievement award in October 2021 for supporting a person's wellbeing
  - Published: 2022-06-07
- Finding
  - Evidence: MCA principles followed with best interest decisions and advocates involved
  - Published: 2022-06-07
- Finding
  - Evidence: Quality assurance systems and audits in place to monitor and improve service
  - Published: 2022-06-07
- Finding
  - Evidence: Strong partnership working with health and social care professionals
  - Published: 2022-06-07
- Finding
  - Evidence: Open, transparent culture with duty of candour understood and applied
  - Published: 2022-06-07
- Finding
  - Evidence: Effective recruitment and selection processes including DBS checks and references
  - Published: 2022-06-07
- Finding
  - Evidence: Robust diabetes protocol developed with health professionals and bespoke staff training
  - Published: 2022-06-07
- Finding
  - Evidence: Personalised care planning commended by a local continuing healthcare nurse as 'the best person centred and collaborative care planning'
  - Published: 2022-06-07
- Finding
  - Evidence: Staff were kind, caring and compassionate; relatives described them as 'magic'
  - Published: 2022-06-07
- Finding
  - Evidence: People felt safe and supported by staff in their homes
  - Published: 2022-06-07
- **staffing_levels** _(moderate)_
  - Evidence: The registered manager confirmed they had experienced difficulties with staffing, largely due to recruitment difficulties.
  - Published: 2022-06-07
- **staffing_levels** _(moderate)_
  - Evidence: the service was unable to always cover people's additional one to one hours
  - Published: 2022-06-07

### responsive

- Finding
  - End of life care and support
  - Published: 2022-06-07
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-06-07
- Finding
  - Meeting people's communication needs (AIS)
  - Published: 2022-06-07
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2022-06-07

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-06-07
- Finding
  - Using medicines safely
  - Published: 2022-06-07
- Finding
  - Staffing and recruitment
  - Published: 2022-06-07
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2022-06-07
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-06-07

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-06-07
- Finding
  - Promoting a positive person-centred culture; engaging people, public and staff
  - Published: 2022-06-07
- Finding
  - Managers and staff being clear about roles, quality, risks and regulatory requirements; duty of candour; continuous learning
  - Published: 2022-06-07

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-9704416302

HomeCare Compass is an independent guide and is not affiliated with the CQC.