# Direct Approach Care Limited

Direct Approach Care Limited is a CQC-regulated home-care agency in Preston.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Not Rated |
| Safe | Not Rated |
| Effective | Not Rated |
| Caring | Not Rated |
| Responsive | Not Rated |
| Well-led | Not Rated |

## Practical info

- Postcode: PR5 6ZE
- Registered manager: Brooks, Carlie
- Local authority: Lancashire
- Region: North West
- City: Preston
- Last CQC check: 18/Feb/2026 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-06-29
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-06-29
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-06-29

### effective

- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2022-06-29
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-06-29
- Finding
  - Assessing people's needs and choices; delivering care in line with standards
  - Published: 2022-06-29
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-06-29

### Other

- Finding
  - Evidence: Staff felt listened to and supported by the registered manager, describing a positive culture
  - Published: 2022-06-29
- Finding
  - Evidence: Service worked in partnership with district nurses, palliative care, commissioners and safeguarding teams
  - Published: 2022-06-29
- Finding
  - Evidence: Registered manager responded proactively to concerns, beginning to implement risk assessments, rewrite care plans and revise policies after inspection
  - Published: 2022-06-29
- Finding
  - Evidence: Effective use of PPE and infection prevention practices, including daily testing for COVID-19
  - Published: 2022-06-29
- Finding
  - Evidence: People and relatives praised staff as caring, knowledgeable and patient; staff matched to people based on shared characteristics
  - Published: 2022-06-29
- Finding
  - Evidence: Staff received training including safeguarding, medicines and infection control; staff felt well supported through induction and training
  - Published: 2022-06-29
- **leadership** _(moderate)_
  - Evidence: The registered manager needed to improve their understanding of quality performance, risk and regulatory requirements. Systems and processes did not always operate effectively
  - Published: 2022-06-29
- **record_keeping** _(moderate)_
  - Evidence: Care records were basic, incomplete and did not always adequately document people's care and support needs, which meant people were at risk of not receiving appropriate care
  - Published: 2022-06-29
- **end_of_life_care** _(moderate)_
  - Evidence: We could not be assured that people's end of life care needs and decisions around their end of life care would be met... care records did not contain details about people's decisions and wishes
  - Published: 2022-06-29
- **person_centred_care** _(moderate)_
  - Evidence: Insufficient consideration had been given to the recording of person-centred information such as people's preferences, likes and dislikes and interests in their care plans.
  - Published: 2022-06-29

### responsive

- Finding
  - Meeting people's communication needs
  - Published: 2022-06-29
- Finding
  - End of life care and support
  - Published: 2022-06-29
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2022-06-29
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-06-29

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-06-29
- Finding
  - Staffing and recruitment
  - Published: 2022-06-29
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-06-29
- Finding
  - Using medicines safely
  - Published: 2022-06-29
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2022-06-29

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-06-29
- Finding
  - Duty of candour
  - Published: 2022-06-29
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-06-29
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-06-29

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-9699537224

HomeCare Compass is an independent guide and is not affiliated with the CQC.