# J24 Resourcing Limited

J24 Resourcing Limited is a CQC-regulated home-care agency in Derby.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 17/11/2022

## Practical info

- Postcode: DE22 3LR
- Registered manager: Young, Zara
- Local authority: Derby
- Region: East Midlands
- City: Derby
- Last CQC check: 17/Nov/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-11-17
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-11-17
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-11-17

### effective

- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2022-11-17
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-11-17
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-11-17
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-11-17
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-11-17

### Other

- Finding
  - Evidence: An app-based system enabled relatives to view care notes, supporting transparency and family engagement.
  - Published: 2022-11-17
- Finding
  - Evidence: Staff received appropriate training, supervision and competency checks, including in medicines management and infection control.
  - Published: 2022-11-17
- Finding
  - Evidence: Effective multi-agency working with district nurses, health professionals and charities to support people's health and wellbeing.
  - Published: 2022-11-17
- Finding
  - Evidence: Care was personalised and person-centred, with people's interests, hobbies, cultural and faith needs actively supported.
  - Published: 2022-11-17
- Finding
  - Evidence: The registered manager was responsive to inspection feedback, promptly updating records and systems during and after the inspection.
  - Published: 2022-11-17
- Finding
  - Evidence: Staff treated people with compassion and dignity, with relatives reporting care was provided 'as if they were their own family'.
  - Published: 2022-11-17
- Finding
  - Evidence: People received care from consistent staff members who knew them well, supporting continuity of care.
  - Published: 2022-11-17
- Finding
  - Evidence: Staff arrived on time consistently, including in adverse weather conditions, with relatives describing punctuality as exemplary.
  - Published: 2022-11-17

### responsive

- Finding
  - End of life care and support
  - Published: 2022-11-17
- Finding
  - Meeting people's communication needs
  - Published: 2022-11-17
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-11-17
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2022-11-17
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-11-17

### safe

- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-11-17
- Finding
  - Preventing and controlling infection
  - Published: 2022-11-17
- Finding
  - Staffing and recruitment
  - Published: 2022-11-17
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2022-11-17
- Finding
  - Using medicines safely
  - Published: 2022-11-17

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-11-17
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-11-17
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-11-17
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-11-17

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-9697976222

HomeCare Compass is an independent guide and is not affiliated with the CQC.