# Caremark Three Rivers

*Operated by AS Chiltern Homecare Ltd.*

Caremark Three Rivers is a CQC-regulated home-care agency in Rickmansworth.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 15/07/2022

## Practical info

- Postcode: WD3 1HP
- Registered manager: Lar, Gabriela
- Local authority: Hertfordshire
- Region: East
- City: Rickmansworth
- Last CQC check: 15/Jul/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-07-15
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-07-15

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-07-15
- Finding
  - Supporting people to eat and drink enough; access healthcare; working with other agencies
  - Published: 2022-07-15
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-07-15
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-07-15

### Other

- Finding
  - Evidence: Provider understood duty of candour responsibilities
  - Published: 2022-07-15
- Finding
  - Evidence: Working in partnership with health and social care professionals
  - Published: 2022-07-15
- Finding
  - Evidence: Complaints policy in place with responsive management
  - Published: 2022-07-15
- Finding
  - Evidence: Regular training, supervision and observations of staff
  - Published: 2022-07-15
- Finding
  - Evidence: Staff described as kind, helpful and respectful
  - Published: 2022-07-15
- Finding
  - Evidence: Personalised care plans reflecting people's preferences and wishes
  - Published: 2022-07-15
- Finding
  - Evidence: Robust recruitment processes including DBS checks
  - Published: 2022-07-15
- Finding
  - Evidence: Effective infection prevention and control procedures including PPE use
  - Published: 2022-07-15
- Finding
  - Evidence: Medicines managed safely with staff competency checks
  - Published: 2022-07-15
- Finding
  - Evidence: Safeguarding systems in place and staff trained to report concerns
  - Published: 2022-07-15
- **staffing_levels** _(minor)_
  - Evidence: some felt that travel time between visits was not always sufficient. One member of staff told us, 'The allocated call times are well managed, the traveling time is five minutes but certain areas it should be between seven and ten minutes.'
  - Published: 2022-07-15

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-07-15
- Finding
  - Meeting people's communication needs
  - Published: 2022-07-15
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-07-15

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-07-15
- Finding
  - Using medicines safely
  - Published: 2022-07-15
- Finding
  - Staffing and recruitment
  - Published: 2022-07-15
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2022-07-15
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-07-15

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-07-15
- Finding
  - Continuous learning and improving care
  - Published: 2022-07-15
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-07-15
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-07-15
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-07-15

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-9693486039

HomeCare Compass is an independent guide and is not affiliated with the CQC.