# DX Caring Services

*Operated by DX Logistics Limited.*

DX Caring Services is a CQC-regulated home-care agency in Letchworth Garden City.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 20/12/2022

## Practical info

- Postcode: SG6 1JG
- Registered manager: Mandeya, Elizabeth
- Local authority: Hertfordshire
- Region: East
- City: Letchworth Garden City
- Last CQC check: 20/Dec/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-12-20
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-12-20

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-12-20
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2022-12-20
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-12-20
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-12-20

### Other

- Finding
  - Evidence: Regular feedback sought through care reviews, surveys, spot checks and supervisions.
  - Published: 2022-12-20
- Finding
  - Evidence: Medicine Administration Records audited regularly with follow-up on any errors identified.
  - Published: 2022-12-20
- Finding
  - Evidence: Effective partnership working with GPs, district nurses, social workers and occupational therapists.
  - Published: 2022-12-20
- Finding
  - Evidence: Open culture of learning; staff felt listened to and ideas were implemented by management.
  - Published: 2022-12-20
- Finding
  - Evidence: Personalised care plans detailed backgrounds, preferences, communication needs and independence goals.
  - Published: 2022-12-20
- Finding
  - Evidence: Registered manager maintained a 'compliance tracker' providing clear oversight and prompt action on any shortfalls.
  - Published: 2022-12-20
- Finding
  - Evidence: Consistent care delivery with small staff teams who knew people well and developed good relationships.
  - Published: 2022-12-20
- Finding
  - Evidence: Staff received training in safeguarding, first aid, moving and handling, and medicines administration with competency checks.
  - Published: 2022-12-20
- Finding
  - Evidence: Robust recruitment processes including DBS checks and references before staff commenced work.
  - Published: 2022-12-20
- Finding
  - Evidence: People felt safe and gave consistently positive feedback about care quality and staff attitudes.
  - Published: 2022-12-20

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-12-20
- Finding
  - Meeting people's communication needs
  - Published: 2022-12-20
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-12-20

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-12-20
- Finding
  - Preventing and controlling infection
  - Published: 2022-12-20
- Finding
  - Using medicines safely
  - Published: 2022-12-20
- Finding
  - Staffing and recruitment
  - Published: 2022-12-20
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-12-20
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-12-20

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-12-20
- Finding
  - Continuous learning and improving care
  - Published: 2022-12-20
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-12-20
- Finding
  - How the provider understands and acts on the duty of candour; quality performance and regulatory requirements
  - Published: 2022-12-20
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-12-20

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-9676435907

HomeCare Compass is an independent guide and is not affiliated with the CQC.