# Caremark Wandsworth

*Operated by McCallum Care Limited.*

Caremark Wandsworth is a CQC-regulated home-care agency in London.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 04/05/2022

## Practical info

- Postcode: SW18 4FS
- Registered manager: Mouelle, Patrick
- Local authority: Wandsworth
- Region: London
- City: London
- Last CQC check: 04/May/2022 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Clear vision, values and statement of purpose understood and followed by staff
  - Published: 2022-05-04
- Finding
  - Evidence: Effective partnership working with healthcare professionals and community organisations to reduce social isolation
  - Published: 2022-05-04
- Finding
  - Evidence: Missed calls recorded and analysed to prevent recurrence
  - Published: 2022-05-04
- Finding
  - Evidence: Robust quality assurance system with KPIs and audits across care logs, MAR, complaints and staff files
  - Published: 2022-05-04
- Finding
  - Evidence: Open, inclusive and positive culture with approachable, supportive management
  - Published: 2022-05-04
- Finding
  - Evidence: Staff received three-monthly supervision and annual appraisal
  - Published: 2022-05-04
- Finding
  - Evidence: Risks assessed, monitored and regularly reviewed with care plans updated as needs change
  - Published: 2022-05-04
- Finding
  - Evidence: Effective infection prevention and control with appropriate PPE use and up-to-date policy
  - Published: 2022-05-04
- Finding
  - Evidence: Medicines safely administered, audited and stored; staff trained and updated
  - Published: 2022-05-04
- Finding
  - Evidence: Safe recruitment with DBS checks, references and probationary period
  - Published: 2022-05-04

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-05-04
- Finding
  - Preventing and controlling infection
  - Published: 2022-05-04
- Finding
  - Using medicines safely
  - Published: 2022-05-04
- Finding
  - Staffing and recruitment
  - Published: 2022-05-04
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-05-04
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-05-04

### well_led

- Finding
  - Continuous learning and improving care
  - Published: 2022-05-04
- Finding
  - Engaging and involving people using the service, the public and staff; working in partnership with others
  - Published: 2022-05-04
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-05-04
- Finding
  - Duty of candour
  - Published: 2022-05-04
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-05-04

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-967337591

HomeCare Compass is an independent guide and is not affiliated with the CQC.