# Ipswich Domiciliary Care Agency

*Operated by Royal Mencap Society.*

Ipswich Domiciliary Care Agency is a CQC-regulated home-care agency in Ipswich.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Not rated |
| Caring | Not rated |
| Responsive | Not rated |
| Well-led | Requires improvement |

Rating published: 22/04/2021

## Practical info

- Postcode: IP6 0LW
- Registered manager: Rose, Kathryn
- Local authority: Suffolk
- Region: East
- City: Ipswich
- Last CQC check: 22/Apr/2021 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Staff felt well supported and able to raise concerns, with positive feedback about management transparency.
  - Published: 2024-08-07
- Finding
  - Evidence: Relatives praised the skills, expertise and caring nature of staff highly.
  - Published: 2024-08-07
- Finding
  - Evidence: The service worked effectively in partnership with specialist health professionals including psychiatrists and neurologists.
  - Published: 2024-08-07
- Finding
  - Evidence: Care plans were person-centred, written accessibly and involved people in their own care planning.
  - Published: 2024-08-07
- Finding
  - Evidence: Staff demonstrated good knowledge of safeguarding, including how to raise concerns internally and externally.
  - Published: 2024-08-07
- Finding
  - Evidence: Staff were safely recruited with a comprehensive induction; new staff not rushed into responsibilities.
  - Published: 2024-08-07
- Finding
  - Evidence: Robust infection control procedures were in place, including COVID-19 measures, PPE use and staff training.
  - Published: 2024-08-07
- Finding
  - Evidence: Medicines were managed safely with appropriate staff training and competency checks by service managers.
  - Published: 2024-08-07
- **person_centred_care** _(minor)_
  - Evidence: decisions about how to carry out night checks to keep people safe whilst ensuring their privacy needed review
  - Published: 2024-08-07
- **incident_learning** _(moderate)_
  - Evidence: we questioned the lack of timeliness in carrying out a thorough review of all plans and all risks relating to epilepsy
  - Published: 2024-08-07
- **record_keeping** _(moderate)_
  - Evidence: Care plans did not instruct staff to check in this way. Risk assessments stated staff should check people each hour, but did not specify how.
  - Published: 2024-08-07
- **governance** _(moderate)_
  - Evidence: The issues we raised about the management of people's epilepsy and the staffing of one of the supported living services had not been proactively explored by the registered manager.
  - Published: 2024-08-07
- **staffing_levels** _(critical)_
  - Evidence: despite two staff being needed to support one person with their mobility needs, there were parts of the day when only one staff member was on duty
  - Published: 2024-08-07
- **care_planning** _(critical)_
  - Evidence: one person's risk assessment was due for a six monthly review but had been left for 11 months. Another person's protocol about their emergency epilepsy medicine was incomplete
  - Published: 2024-08-07

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2024-08-07
- Finding
  - Using medicines safely
  - Published: 2024-08-07
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2024-08-07
- Finding
  - Staffing and recruitment
  - Published: 2024-08-07
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2024-08-07

### well_led

- Finding
  - Working in partnership with others
  - Published: 2024-08-07
- Finding
  - Duty of candour
  - Published: 2024-08-07
- Finding
  - Promoting a positive, person-centred, open and inclusive culture
  - Published: 2024-08-07
- Finding
  - Learning lessons when things go wrong
  - Published: 2024-08-07
- Finding
  - Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements
  - Published: 2024-08-07

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-9671657163

HomeCare Compass is an independent guide and is not affiliated with the CQC.