# KD Care Services

*Operated by KD Care Services Ltd.*

KD Care Services is a CQC-regulated home-care agency in Newcastle Upon Tyne.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 05/05/2022

## Practical info

- Postcode: NE15 9RY
- Registered manager: Nixon, Kristy
- Local authority: Newcastle upon Tyne
- Region: North East
- City: Newcastle Upon Tyne
- Last CQC check: 05/May/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-05-05
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-05-05
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-05-05

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-05-05
- Finding
  - Staff working with other agencies and supporting access to healthcare
  - Published: 2022-05-05
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-05-05
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-05-05
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-05-05

### Other

- Finding
  - Evidence: End of life wishes discussed and staff trained to support end of life care
  - Published: 2022-05-05
- Finding
  - Evidence: Accessible Information Standard followed with information available in different languages, easy read and large print
  - Published: 2022-05-05
- Finding
  - Evidence: Effective governance, audits and quality assurance systems; positive, supportive management culture
  - Published: 2022-05-05
- Finding
  - Evidence: Caring, respectful staff who promote dignity, privacy and independence
  - Published: 2022-05-05
- Finding
  - Evidence: Care delivered in line with MCA principles; staff trained in MCA and DoLS
  - Published: 2022-05-05
- Finding
  - Evidence: Strong infection prevention and control practice with PPE use and updated policies during the pandemic
  - Published: 2022-05-05
- Finding
  - Evidence: Comprehensive training and in-depth induction; staff received regular supervisions
  - Published: 2022-05-05

### responsive

- Finding
  - End of life care and support
  - Published: 2022-05-05
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-05-05
- Finding
  - Supporting people to develop and maintain relationships and follow interests
  - Published: 2022-05-05
- Finding
  - Meeting people's communication needs
  - Published: 2022-05-05
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-05-05

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-05-05
- Finding
  - Preventing and controlling infection
  - Published: 2022-05-05
- Finding
  - Using medicines safely
  - Published: 2022-05-05
- Finding
  - Staffing and recruitment
  - Published: 2022-05-05
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-05-05
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-05-05

### well_led

- Finding
  - Engaging and involving people, public and staff; working in partnership with others
  - Published: 2022-05-05
- Finding
  - Managers and staff being clear about roles and understanding quality, risks and regulatory requirements
  - Published: 2022-05-05
- Finding
  - Duty of candour and continuous learning and improving care
  - Published: 2022-05-05
- Finding
  - Promoting a positive, person-centred, open, inclusive and empowering culture
  - Published: 2022-05-05

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-9667423215

HomeCare Compass is an independent guide and is not affiliated with the CQC.