# Natura Care Solutions

*Operated by Natura Care Solutions Limited.*

Natura Care Solutions is a CQC-regulated home-care agency in Gillingham.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 22/04/2022

## Practical info

- Postcode: SP8 4AB
- Local authority: Dorset
- Region: South West
- City: Gillingham
- Last CQC check: 22/Apr/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting privacy, dignity and independence
  - Published: 2022-04-22
- Finding
  - Supporting people to express views and be involved in decisions
  - Published: 2022-04-22
- Finding
  - Ensuring people are well treated and supported
  - Published: 2022-04-22

### effective

- Finding
  - Ensuring consent to care in line with MCA
  - Published: 2022-04-22
- Finding
  - Working with other agencies and supporting healthcare access
  - Published: 2022-04-22
- Finding
  - Supporting people to eat and drink enough
  - Published: 2022-04-22
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-04-22
- Finding
  - Assessing people's needs and choices
  - Published: 2022-04-22

### Other

- Finding
  - Evidence: Positive engagement with people, relatives, staff and external professionals; overwhelmingly positive feedback
  - Published: 2022-04-22
- Finding
  - Evidence: Open, person-centred leadership with regular audits, quality assurance and learning from incidents
  - Published: 2022-04-22
- Finding
  - Evidence: Strong induction aligned to Care Certificate, shadowing, and ongoing supervisions/appraisals
  - Published: 2022-04-22
- Finding
  - Evidence: Effective infection prevention and control, including COVID-19 testing and PPE use
  - Published: 2022-04-22
- Finding
  - Evidence: Comprehensive risk assessments and personalised care plans (e.g. epilepsy guidance)
  - Published: 2022-04-22
- Finding
  - Evidence: Thorough recruitment checks and sufficient staffing levels matched to capacity
  - Published: 2022-04-22

### responsive

- Finding
  - End of life care and support
  - Published: 2022-04-22
- Finding
  - Improving care quality in response to complaints
  - Published: 2022-04-22
- Finding
  - Supporting relationships and avoiding social isolation
  - Published: 2022-04-22
- Finding
  - Meeting people's communication needs
  - Published: 2022-04-22
- Finding
  - Planning personalised care
  - Published: 2022-04-22

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-04-22
- Finding
  - Preventing and controlling infection
  - Published: 2022-04-22
- Finding
  - Using medicines safely
  - Published: 2022-04-22
- Finding
  - Staffing and recruitment
  - Published: 2022-04-22
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-04-22
- Finding
  - Safeguarding systems and processes
  - Published: 2022-04-22

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-04-22
- Finding
  - Engaging and involving people, public and staff
  - Published: 2022-04-22
- Finding
  - Clarity of roles, quality performance and regulatory requirements
  - Published: 2022-04-22
- Finding
  - Duty of candour and continuous learning
  - Published: 2022-04-22
- Finding
  - Promoting a positive person-centred culture
  - Published: 2022-04-22

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-9661092207

HomeCare Compass is an independent guide and is not affiliated with the CQC.