# Emezzions Care

*Operated by Emezzions Limited.*

Emezzions Care is a CQC-regulated home-care agency in Surbiton.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Not Rated |
| Safe | Not Rated |
| Effective | Not Rated |
| Caring | Not Rated |
| Responsive | Not Rated |
| Well-led | Not Rated |

## Practical info

- Postcode: KT6 7LD
- Local authority: Kingston upon Thames
- Region: London
- City: Surbiton
- Last CQC check: 07/May/2025 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2024-02-10
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2024-02-10
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2024-02-10

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2024-02-10
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2024-02-10
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2024-02-10
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2024-02-10
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2024-02-10

### Other

- Finding
  - Evidence: Complaints were handled appropriately and within timely manner with a clear policy in place.
  - Published: 2024-02-10
- Finding
  - Evidence: The provider supported the person to access healthcare services and promoted independence, with noted significant improvements in independent living skills.
  - Published: 2024-02-10
- Finding
  - Evidence: The person's cultural, religious and communication needs were respected, including provision of easy-read materials.
  - Published: 2024-02-10
- Finding
  - Evidence: Staff received regular training, induction following Care Certificate principles, and regular supervision sessions.
  - Published: 2024-02-10
- Finding
  - Evidence: Effective infection prevention and control practices were in place, including PPE provision and unannounced spot checks.
  - Published: 2024-02-10
- Finding
  - Evidence: Sufficient staffing levels were maintained with evidence of adequate rotas and positive feedback from the person and staff.
  - Published: 2024-02-10
- Finding
  - Evidence: Medicines administration was managed safely with accurate digital records, competency checks and regular audits.
  - Published: 2024-02-10

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2024-02-10
- Finding
  - Supporting people to develop and maintain relationships, follow interests and take part in activities
  - Published: 2024-02-10
- Finding
  - Meeting people's communication needs
  - Published: 2024-02-10
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2024-02-10

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2024-02-10
- Finding
  - Preventing and controlling infection
  - Published: 2024-02-10
- Finding
  - Using medicines safely
  - Published: 2024-02-10
- Finding
  - Systems and processes to safeguard people from the risk of abuse and avoidable harm
  - Published: 2024-02-10
- Finding
  - Staffing and recruitment
  - Published: 2024-02-10
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2024-02-10

### well_led

- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2024-02-10
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2024-02-10
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2024-02-10
- Finding
  - Working in partnership with others
  - Published: 2024-02-10
- Finding
  - Continuous learning and improving care; managers and staff being clear about roles and regulatory requirements
  - Published: 2024-02-10

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-9656286095

HomeCare Compass is an independent guide and is not affiliated with the CQC.