# New Generation Healthcare UK Ltd

New Generation Healthcare UK Ltd is a CQC-regulated home-care agency in London.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Requires improvement |
| Caring | Requires improvement |
| Responsive | Requires improvement |
| Well-led | Requires improvement |

Rating published: 14/04/2022

## Practical info

- Postcode: SE8 5EN
- Registered manager: Baiyewu, Adeyinka
- Local authority: Lewisham
- Region: London
- City: London
- Last CQC check: 14/Apr/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-04-28
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-04-28
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-04-28

### effective

- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2022-04-28
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-04-28
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-04-28
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-04-28
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-04-28

### Other

- Finding
  - Evidence: Regular surveys, staff meetings, and good partnership working with local professionals
  - Published: 2022-04-28
- Finding
  - Evidence: Registered manager open and honest, demonstrating duty of candour and stopping new admissions to review processes
  - Published: 2022-04-28
- Finding
  - Evidence: Staff treated people with dignity, respect and promoted independence
  - Published: 2022-04-28
- Finding
  - Evidence: Positive feedback from healthcare professionals on collaborative working and proactive communication
  - Published: 2022-04-28
- Finding
  - Evidence: Thorough staff induction and regular supervision; staff felt supported by the registered manager
  - Published: 2022-04-28
- Finding
  - Evidence: Safe recruitment practices with appropriate suitability and employment checks
  - Published: 2022-04-28
- Finding
  - Evidence: Effective infection control measures with adequate PPE supplies and weekly COVID-19 testing
  - Published: 2022-04-28
- Finding
  - Evidence: Staff understood safeguarding policies and reporting procedures
  - Published: 2022-04-28
- **cultural_competency** _(moderate)_
  - Evidence: People's protected characteristics under the Equality Act (2010), such as religion and disability were not recorded, and we could see no evidence if these were discussed with people
  - Published: 2022-04-28
- **record_keeping** _(moderate)_
  - Evidence: Accurate, complete and contemporaneous care records were not always maintained.
  - Published: 2022-04-28

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-04-28
- Finding
  - Meeting people's communication needs
  - Published: 2022-04-28
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences; End of life care and support
  - Published: 2022-04-28

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-04-28
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-04-28
- Finding
  - Learning lessons when things go wrong
  - Published: 2022-04-28
- Finding
  - Staffing and recruitment
  - Published: 2022-04-28
- Finding
  - Assessing risk, safety monitoring and management; Using medicines safely
  - Published: 2022-04-28

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-04-28
- Finding
  - Engaging and involving people using the service, the public and staff; Promoting a positive culture that is person-centred
  - Published: 2022-04-28
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-04-28
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving care
  - Published: 2022-04-28

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-9624214759

HomeCare Compass is an independent guide and is not affiliated with the CQC.