# SureCare Calderdale and Kirklees

*Operated by Care Within Ltd.*

SureCare Calderdale and Kirklees is a CQC-regulated home-care agency in Halifax.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 13/12/2022

## Practical info

- Postcode: HX1 5BA
- Registered manager: Dua, Parjeet
- Local authority: Calderdale
- Region: Yorkshire & Humberside
- City: Halifax
- Last CQC check: 13/Dec/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions; respecting privacy, dignity and independence
  - Published: 2022-12-13
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-12-13

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance (MCA)
  - Published: 2022-12-13
- Finding
  - Staff working with other agencies; Supporting people to live healthier lives and access healthcare services
  - Published: 2022-12-13
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-12-13
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law; Supporting people to eat and drink enough
  - Published: 2022-12-13

### Other

- Finding
  - Evidence: Service worked in partnership with health and social care professionals to achieve good outcomes.
  - Published: 2022-12-13
- Finding
  - Evidence: People and relatives spoke highly of staff, describing them as 'like family' and rating the service 10+ out of 10.
  - Published: 2022-12-13
- Finding
  - Evidence: Strong registered manager oversight with thorough audits, commitment to learning and open culture.
  - Published: 2022-12-13
- Finding
  - Evidence: Complaints managed effectively and robustly, with creative resolution approaches such as video guides for meal preparation.
  - Published: 2022-12-13
- Finding
  - Evidence: Person-centred care plans developed with involvement of people and relatives, including cultural needs.
  - Published: 2022-12-13
- Finding
  - Evidence: Thorough and flexible staff induction including shadowing, with regular supervision and spot checks.
  - Published: 2022-12-13
- Finding
  - Evidence: Safe recruitment practices with a continuous programme of recruitment.
  - Published: 2022-12-13
- Finding
  - Evidence: No missed calls recorded; staff arrived on time and communicated proactively about lateness.
  - Published: 2022-12-13
- Finding
  - Evidence: Medication records were clear and well completed; staff competency in medicines administration was regularly assessed.
  - Published: 2022-12-13
- Finding
  - Evidence: Robust risk assessments in place, up to date and RAG-rated, with outcomes included in the registered manager's auditing system.
  - Published: 2022-12-13
- **communication_with_families** _(minor)_
  - Evidence: One person said staff didn't listen to them. However, when we asked if they had raised this with the registered manager, they said not as they didn't want to.
  - Published: 2022-12-13
- **person_centred_care** _(minor)_
  - Evidence: another said they felt 'A bit rushed sometimes.'
  - Published: 2022-12-13
- **staff_competency** _(minor)_
  - Evidence: One person told us they did not think staff were always respectful and used their phones whilst they were waiting for the person to shower.
  - Published: 2022-12-13
- **person_centred_care** _(minor)_
  - Evidence: one person said care staff did not support them with their personal care as they would like and thought they needed more training in this area.
  - Published: 2022-12-13

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-12-13
- Finding
  - Meeting people's communication needs
  - Published: 2022-12-13
- Finding
  - Planning personalised care to ensure people have choice and control; End of life care and support
  - Published: 2022-12-13

### safe

- Finding
  - Staffing and recruitment
  - Published: 2022-12-13
- Finding
  - Using medicines safely
  - Published: 2022-12-13
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong; Preventing and controlling infection
  - Published: 2022-12-13
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-12-13

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-12-13
- Finding
  - Engaging and involving people, the public and staff; promoting a positive, person-centred and inclusive culture
  - Published: 2022-12-13
- Finding
  - Duty of candour; managers and staff understanding quality, performance, risks and regulatory requirements; continuous learning
  - Published: 2022-12-13

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-9617028998

HomeCare Compass is an independent guide and is not affiliated with the CQC.