# Stubblefields House

*Operated by Integrity Home Care Ltd.*

Stubblefields House is a CQC-regulated home-care agency in Bridlington.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Not Rated |
| Safe | Not Rated |
| Effective | Not Rated |
| Caring | Not Rated |
| Responsive | Not Rated |
| Well-led | Not Rated |

## Practical info

- Postcode: YO16 6XP
- Registered manager: Clay, Charlotte
- Local authority: East Riding of Yorkshire
- Region: Yorkshire & Humberside
- City: Bridlington
- Last CQC check: 21/Oct/2025 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: The management team were open and honest throughout the inspection and relatives were confident they would be informed if anything went wrong.
  - Published: 2022-05-12
- Finding
  - Evidence: The provider was actively recruiting additional staff.
  - Published: 2022-05-12
- Finding
  - Evidence: Care plans were in place to support people's communication needs and documents were available in accessible formats.
  - Published: 2022-05-12
- Finding
  - Evidence: The management team were receptive to feedback and took action during the inspection to address identified issues.
  - Published: 2022-05-12
- Finding
  - Evidence: Staff had received safeguarding training and felt confident to report any abuse.
  - Published: 2022-05-12
- Finding
  - Evidence: People and relatives shared positive feedback about the service and the management team.
  - Published: 2022-05-12
- **consent_capacity** _(moderate)_
  - Evidence: People were not supported to have maximum choice and control of their lives and staff did not support them in the least restrictive way possible and in their best interests.
  - Published: 2022-05-12
- **incident_learning** _(minor)_
  - Evidence: Accident reports for the incidents that had occurred did not contain sufficient detail.
  - Published: 2022-05-12
- **record_keeping** _(moderate)_
  - Evidence: Records were not always fully completed or accurate. This included people's health records, supervision records, induction records and recruitment records.
  - Published: 2022-05-12
- **medication_management** _(moderate)_
  - Evidence: One person had medication that was discontinued remained in their medication cabinet, and their prescribed creams had no opening or discard date.
  - Published: 2022-05-12
- **staff_competency** _(moderate)_
  - Evidence: Competency assessments were not carried out to ensure staff had the appropriate skills for their role.
  - Published: 2022-05-12
- **staff_training** _(critical)_
  - Evidence: Staff had not received training to support people with their health conditions, such as epilepsy.
  - Published: 2022-05-12
- **care_planning** _(moderate)_
  - Evidence: Care plans had not been reviewed to ensure people's hobbies, interests and social needs were met during the pandemic.
  - Published: 2022-05-12
- **person_centred_care** _(critical)_
  - Evidence: Blanket decisions were made as a service rather than on an individualised basis meaning people did not always receive care centred around them.
  - Published: 2022-05-12
- **governance** _(critical)_
  - Evidence: Systems in place were not effective. They had not always identified the areas of concern we found at this inspection.
  - Published: 2022-05-12

### responsive

- Finding
  - End of life care and support
  - Published: 2022-05-12
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-05-12
- Finding
  - Meeting people's communication needs
  - Published: 2022-05-12
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2022-05-12

### safe

- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-05-12
- Finding
  - Learning lessons when things go wrong
  - Published: 2022-05-12
- Finding
  - Using medicines safely
  - Published: 2022-05-12
- Finding
  - Staffing and recruitment
  - Published: 2022-05-12
- Finding
  - Preventing and controlling infection
  - Published: 2022-05-12
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-05-12

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-05-12
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-05-12
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-05-12
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-05-12
- Finding
  - Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements
  - Published: 2022-05-12

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-960790876

HomeCare Compass is an independent guide and is not affiliated with the CQC.