# Kingfisher Home Care Ltd

Kingfisher Home Care Ltd is a CQC-regulated home-care agency in Lymington.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 22/03/2023

## Practical info

- Postcode: SO41 0XD
- Registered manager: Jin, Chaoyu
- Local authority: Hampshire
- Region: South East
- City: Lymington
- Last CQC check: 22/Mar/2023 - 00:00

## Inspection findings

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-03-22
- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2023-03-22
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-03-22
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-03-22
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-03-22

### Other

- Finding
  - Evidence: People supported to have maximum choice and control in line with Mental Capacity Act principles
  - Published: 2023-03-22
- Finding
  - Evidence: Quality assurance surveys and unannounced spot checks introduced to seek feedback and monitor care standards
  - Published: 2023-03-22
- Finding
  - Evidence: People were supported to access healthcare services; manager went above and beyond in supporting people
  - Published: 2023-03-22
- Finding
  - Evidence: Open, transparent culture with duty of candour observed; all significant events notified to CQC
  - Published: 2023-03-22
- Finding
  - Evidence: Staff received regular supervision and updated training including practical manual handling
  - Published: 2023-03-22
- Finding
  - Evidence: Medicines administration records confirmed people received medicines as prescribed and competency assessments were in place
  - Published: 2023-03-22
- Finding
  - Evidence: Significant improvements made since previous inspection; provider no longer in breach of Regulations 12, 17, 18 or 19
  - Published: 2023-03-22
- Finding
  - Evidence: People and relatives felt safe and were consistently positive about staff and the service
  - Published: 2023-03-22
- **staff_training** _(minor)_
  - Evidence: Staff were required to complete safeguarding training...Records showed all staff had completed training on safeguarding, although in a small number of cases, this had expired.
  - Published: 2023-03-22
- **medication_management** _(minor)_
  - Evidence: One person's records showed there was not always a 4 hour gap in-between doses for pain management. The provider acted straight away to address this.
  - Published: 2023-03-22
- **care_planning** _(minor)_
  - Evidence: Falls risk assessments still needed to be more robust, for example, one person had experienced some recent falls...the person's falls risk assessment had not been updated
  - Published: 2023-03-22
- **leadership** _(moderate)_
  - Evidence: There was no registered manager in place. However, the provider who was the manager of the service had completed their application to be registered with CQC
  - Published: 2023-03-22
- **governance** _(moderate)_
  - Evidence: further work was required to embed these systems to ensure they were fully effective
  - Published: 2023-03-22
- **care_planning** _(moderate)_
  - Evidence: It was not always clear on people's health conditions in their care plans. This meant someone could be living with an illness or condition that staff may not be aware of
  - Published: 2023-03-22
- **record_keeping** _(moderate)_
  - Evidence: records relating to people's care, the management of some risks and medicines and the recruitment of staff were not always complete, contained conflicting information, or were not fully up to date
  - Published: 2023-03-22

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-03-22
- Finding
  - Preventing and controlling infection
  - Published: 2023-03-22
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-03-22
- Finding
  - Using medicines safely
  - Published: 2023-03-22
- Finding
  - Staffing and recruitment
  - Published: 2023-03-22
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-03-22

### well_led

- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-03-22
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-03-22
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-03-22
- Finding
  - Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements
  - Published: 2023-03-22

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-9598030230

HomeCare Compass is an independent guide and is not affiliated with the CQC.