# Brockley, London

*Operated by Philip's Quality Care Services Limited.*

Brockley, London is a CQC-regulated home-care agency in London.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Requires improvement |
| Caring | Requires improvement |
| Responsive | Requires improvement |
| Well-led | Requires improvement |

Rating published: 07/09/2022

## Practical info

- Postcode: SE4 1SD
- Registered manager: Erhenede, Philip Irorakpeyere
- Local authority: Lewisham
- Region: London
- City: London
- Last CQC check: 07/Sep/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-09-16
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-09-16
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-09-16

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-09-16
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2022-09-16
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-09-16
- Finding
  - Staff support, training, skills and experience
  - Published: 2022-09-16
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-09-16
- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2022-09-16

### Other

- Finding
  - Evidence: Care worker demonstrated good understanding of MCA/DoLS and obtained consent before providing care
  - Published: 2022-09-16
- Finding
  - Evidence: People were involved in initial assessments and decisions about their care
  - Published: 2022-09-16
- Finding
  - Evidence: Good joint working with other professionals including social workers, GPs and Occupational Therapist
  - Published: 2022-09-16
- Finding
  - Evidence: Care worker received an effective induction following the principles of the Care Certificate
  - Published: 2022-09-16
- Finding
  - Evidence: Appropriate safeguarding, infection control and complaints policies and procedures in place
  - Published: 2022-09-16
- Finding
  - Evidence: Care worker had received safeguarding and infection control training and understood appropriate procedures
  - Published: 2022-09-16

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-09-16
- Finding
  - Supporting people to develop and maintain relationships and to avoid social isolation
  - Published: 2022-09-16
- Finding
  - Meeting people's communication needs
  - Published: 2022-09-16
- Finding
  - Planning personalised care
  - Published: 2022-09-16

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-09-16
- Finding
  - Preventing and controlling infection
  - Published: 2022-09-16
- Finding
  - Using medicines safely
  - Published: 2022-09-16
- Finding
  - Staffing and recruitment
  - Published: 2022-09-16
- Finding
  - Systems and processes to safeguard people from the risk from abuse
  - Published: 2022-09-16
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-09-16

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-09-16
- Finding
  - Continuous learning and improving care
  - Published: 2022-09-16
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-09-16
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-09-16
- Finding
  - Duty of candour and promoting a positive person-centred culture
  - Published: 2022-09-16

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-9595952459

HomeCare Compass is an independent guide and is not affiliated with the CQC.