# The Halow Care Agency

*Operated by Halow Project.*

The Halow Care Agency is a CQC-regulated home-care agency in Guildford.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 23/09/2022

## Practical info

- Postcode: GU1 3UY
- Registered manager: Wells, Jonathan
- Local authority: Surrey
- Region: South East
- City: Guildford
- Last CQC check: 23/Sep/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-09-23
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-09-23
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-09-23

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-09-23
- Finding
  - Staff working with other agencies; supporting people to live healthier lives and access healthcare
  - Published: 2022-09-23
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-09-23
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-09-23
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-09-23

### Other

- Finding
  - Evidence: Lessons learned from incidents leading to proactive adjustments in support and additional training.
  - Published: 2022-09-23
- Finding
  - Evidence: People supported to maintain relationships, access education, paid/voluntary work and community activities.
  - Published: 2022-09-23
- Finding
  - Evidence: Open, transparent and inclusive culture with open-door policy and approachable management.
  - Published: 2022-09-23
- Finding
  - Evidence: Effective communication support including accessible information, pictures, emotion cards and easy read formats.
  - Published: 2022-09-23
- Finding
  - Evidence: Safe medicines management with trained, competent staff and clear individualised records.
  - Published: 2022-09-23
- Finding
  - Evidence: Comprehensive staff training including Care Certificate, autism, learning disabilities and positive behaviour support.
  - Published: 2022-09-23
- Finding
  - Evidence: Robust recruitment checks including DBS, references, identity and right to work verification.
  - Published: 2022-09-23
- Finding
  - Evidence: Strong safeguarding culture with staff confident to report concerns and management acting on them.
  - Published: 2022-09-23

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-09-23
- Finding
  - Supporting people to develop and maintain relationships and follow interests/activities
  - Published: 2022-09-23
- Finding
  - Meeting people's communication needs
  - Published: 2022-09-23
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-09-23

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-09-23
- Finding
  - Preventing and controlling infection
  - Published: 2022-09-23
- Finding
  - Using medicines safely
  - Published: 2022-09-23
- Finding
  - Staffing and recruitment
  - Published: 2022-09-23
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-09-23
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-09-23

### well_led

- Finding
  - Continuous learning and improving care
  - Published: 2022-09-23
- Finding
  - Engaging and involving people, public and staff; working in partnership with others
  - Published: 2022-09-23
- Finding
  - Managers and staff clear about roles, quality performance, risks, regulatory requirements and duty of candour
  - Published: 2022-09-23
- Finding
  - Promoting a positive, person-centred, open, inclusive and empowering culture
  - Published: 2022-09-23

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-9593770546

HomeCare Compass is an independent guide and is not affiliated with the CQC.