# Abbeys Care Support & Training Ltd

*Operated by Abbeys Care Support & Training Limited.*

Abbeys Care Support & Training Ltd is a CQC-regulated home-care agency in London.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 01/12/2021

## Practical info

- Postcode: E15 4QZ
- Registered manager: Ezeh, Anterus
- Local authority: Newham
- Region: London
- City: London
- Last CQC check: 01/Dec/2021 - 00:00

## Inspection findings

### caring

- Finding
  - Is the service caring?
  - Published: 2022-04-04

### effective

- Finding
  - Is the service effective?
  - Published: 2022-04-04

### Other

- Finding
  - Evidence: Effective partnership working with local authority and health professionals
  - Published: 2022-04-04
- Finding
  - Evidence: Quality assurance and spot checks in place to monitor staff performance
  - Published: 2022-04-04
- Finding
  - Evidence: Registered manager had good oversight and was praised by relative and staff
  - Published: 2022-04-04
- Finding
  - Evidence: Respect for equality and diversity including LGBT inclusion
  - Published: 2022-04-04
- Finding
  - Evidence: Regular monthly supervision and induction with shadowing for new staff
  - Published: 2022-04-04
- Finding
  - Evidence: Adequate PPE supplied and infection prevention policy referenced COVID-19
  - Published: 2022-04-04
- Finding
  - Evidence: Staff trained in safeguarding and able to describe how to report concerns
  - Published: 2022-04-04
- Finding
  - Evidence: Safe recruitment procedures with DBS, references and identity checks completed
  - Published: 2022-04-04
- **person_centred_care** _(minor)_
  - Evidence: guidance around peoples' different needs and wishes was mixed and sometimes lacked details for staff to follow.
  - Published: 2022-04-04
- **care_planning** _(minor)_
  - Evidence: Care plans sometimes contained limited amounts of person-centred information about people's needs and preferences.
  - Published: 2022-04-04

### responsive

- Finding
  - Is the service responsive?
  - Published: 2022-04-04

### safe

- Finding
  - Is the service safe?
  - Published: 2022-04-04

### well_led

- Finding
  - Is the service well-led?
  - Published: 2022-04-04

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-9593088885

HomeCare Compass is an independent guide and is not affiliated with the CQC.