# Quality & Compassion Ltd

Quality & Compassion Ltd is a CQC-regulated home-care agency in Aylesbury.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Inadequate |
| Effective | Requires improvement |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 02/08/2023

## Practical info

- Postcode: HP20 2HU
- Registered manager: Pentil, Joyce
- Local authority: Buckinghamshire
- Region: South East
- City: Aylesbury
- Last CQC check: 02/Aug/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-08-02
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-08-02
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-08-02

### effective

- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-08-02
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-08-02
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-08-02
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-08-02
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-08-02

### Other

- Finding
  - Evidence: A care consultant was sourced in April 2023 and an improvement plan was in place to address identified concerns.
  - Published: 2023-08-02
- Finding
  - Evidence: Person-centred care was promoted, with people supported to community events and care plans reflecting individual backgrounds, interests and preferences.
  - Published: 2023-08-02
- Finding
  - Evidence: The service worked effectively with external professionals and was responsive to referrals, commencing care within 2 working days when urgently required.
  - Published: 2023-08-02
- Finding
  - Evidence: The registered manager was actively involved, approachable and had positive relationships with people, relatives and staff.
  - Published: 2023-08-02
- Finding
  - Evidence: Staff knew people well, supporting social and emotional wellbeing needs and going above and beyond for people.
  - Published: 2023-08-02
- Finding
  - Evidence: People and relatives provided consistently positive feedback about the caring, kind and dignified nature of staff.
  - Published: 2023-08-02
- Finding
  - Evidence: Consistent staff team deployed with no missed calls reported and systems in place to inform people if staff were running late.
  - Published: 2023-08-02

### responsive

- Finding
  - End of life care and support
  - Published: 2023-08-02
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-08-02
- Finding
  - Meeting people's communication needs
  - Published: 2023-08-02
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-08-02

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-08-02
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-08-02
- Finding
  - Staffing and recruitment
  - Published: 2023-08-02
- Finding
  - Learning lessons when things go wrong
  - Published: 2023-08-02
- Finding
  - Using medicines safely
  - Published: 2023-08-02
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-08-02

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-08-02
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-08-02
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-08-02
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-08-02
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-08-02

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-9592405451

HomeCare Compass is an independent guide and is not affiliated with the CQC.