# The Cube Disability Ltd

The Cube Disability Ltd is a CQC-regulated home-care agency in Northampton.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 11/08/2025

## Practical info

- Postcode: NN2 8LT
- Local authority: West Northamptonshire
- Region: East Midlands
- City: Northampton
- Last CQC check: 11/Aug/2025 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-10-25
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-10-25
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-10-25

### effective

- Finding
  - Staff working with other agencies; supporting people to live healthier lives and access healthcare
  - Published: 2023-10-25
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-10-25
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-10-25
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-10-25
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-10-25

### Other

- Finding
  - Evidence: The provider arranged diverse and aspirational holidays (camping, theme parks, abroad) aligned with people's expressed wishes.
  - Published: 2023-10-25
- Finding
  - Evidence: Staff received induction including the Care Certificate and regular supervision sessions.
  - Published: 2023-10-25
- Finding
  - Evidence: The provider had sought feedback via surveys and used it to drive service improvements.
  - Published: 2023-10-25
- Finding
  - Evidence: Safe recruitment practices including DBS checks were carried out and the provider understood its duty of candour.
  - Published: 2023-10-25
- Finding
  - Evidence: People were involved in choosing holiday types and activities; staff adapted activities to ensure full participation including for wheelchair users.
  - Published: 2023-10-25
- Finding
  - Evidence: Relatives praised staff warmly: '[Staff] just get [Name]. They understand [Name] so well' and '[Staff] are honestly amazing.'
  - Published: 2023-10-25
- Finding
  - Evidence: Staff knew people well from day centres and showed kindness, dignity and respect in their interactions.
  - Published: 2023-10-25
- **communication_with_families** _(moderate)_
  - Evidence: People's communication needs were not recorded; staff and emergency services did not have all the information they needed to communicate effectively with people.
  - Published: 2023-10-25

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-10-25
- Finding
  - Supporting people to develop and maintain relationships; support to follow interests and activities
  - Published: 2023-10-25
- Finding
  - Meeting people's communication needs
  - Published: 2023-10-25
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-10-25

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-10-25
- Finding
  - Preventing and controlling infection
  - Published: 2023-10-25
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-10-25
- Finding
  - Staffing and recruitment
  - Published: 2023-10-25
- Finding
  - Using medicines safely
  - Published: 2023-10-25
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-10-25

### well_led

- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-10-25
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-10-25
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-10-25
- Finding
  - Managers and staff being clear about their roles; continuous learning and improving care
  - Published: 2023-10-25

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-9592173151

HomeCare Compass is an independent guide and is not affiliated with the CQC.