# Proficient Community Care Services

*Operated by Proficient Community Care Services Limited.*

Proficient Community Care Services is a CQC-regulated home-care agency in Ipswich.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 05/07/2022

## Practical info

- Postcode: IP4 2BN
- Registered manager: Mafimisebi, Folorunsho
- Local authority: Suffolk
- Region: East
- City: Ipswich
- Last CQC check: 05/Jul/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2025-12-12
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity; involvement in decisions
  - Published: 2025-12-12

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2025-12-12
- Finding
  - Supporting people to eat and drink; access healthcare services; staff working with other agencies
  - Published: 2025-12-12
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2025-12-12
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2025-12-12

### Other

- Finding
  - Evidence: Strong partnership working with health and social care professionals
  - Published: 2025-12-12
- Finding
  - Evidence: Duty of candour requirements met with transparent processes for safety incidents
  - Published: 2025-12-12
- Finding
  - Evidence: Range of governance and quality assurance audits in place covering medicines, staff files, accidents and complaints
  - Published: 2025-12-12
- Finding
  - Evidence: Accessible Information Standard met; communication needs documented in care records
  - Published: 2025-12-12
- Finding
  - Evidence: Person-centred care plans regularly reviewed and updated with involvement of people and relatives
  - Published: 2025-12-12
- Finding
  - Evidence: Cultural and religious needs respected, e.g. arranging male carers for personal care on religious grounds
  - Published: 2025-12-12
- Finding
  - Evidence: Staff received induction, Care Certificate training, ongoing supervision, appraisals and professional development opportunities
  - Published: 2025-12-12
- Finding
  - Evidence: Medicines managed safely with regular monitoring of administration records by management
  - Published: 2025-12-12
- Finding
  - Evidence: Robust recruitment checks including DBS and references ensured suitable staff were employed
  - Published: 2025-12-12
- Finding
  - Evidence: People felt safe and trusted care staff; no missed visits reported since service commenced
  - Published: 2025-12-12

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2025-12-12
- Finding
  - Meeting people's communication needs
  - Published: 2025-12-12
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2025-12-12

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2025-12-12
- Finding
  - Using medicines safely
  - Published: 2025-12-12
- Finding
  - Staffing and recruitment
  - Published: 2025-12-12
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2025-12-12
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2025-12-12

### well_led

- Finding
  - Continuous learning and improving care; working in partnership with others
  - Published: 2025-12-12
- Finding
  - Managers and staff clear about roles; understanding quality, performance, risks and regulatory requirements
  - Published: 2025-12-12
- Finding
  - Promoting a positive culture; engaging and involving people, public and staff
  - Published: 2025-12-12

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-9586853817

HomeCare Compass is an independent guide and is not affiliated with the CQC.