# Meridian Health and Social Care - Nottingham

*Operated by Meridian Health and Social Care Limited.*

Meridian Health and Social Care - Nottingham is a CQC-regulated home-care agency in Nottingham.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 20/03/2025

## Practical info

- Postcode: NG7 5QG
- Registered manager: Shaw, Jeanette
- Local authority: Nottingham
- Region: East Midlands
- City: Nottingham
- Last CQC check: 20/Mar/2025 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-01-05
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-01-05
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-01-05

### effective

- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2023-01-05
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-01-05
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-01-05
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-01-05
- Finding
  - Assessing people's needs and choices, delivering care in line with standards, guidance and the law
  - Published: 2023-01-05

### Other

- Finding
  - Evidence: End of life wishes sensitively addressed and recorded including DNAR decisions
  - Published: 2023-01-05
- Finding
  - Evidence: Communication needs documented in care plans in line with Accessible Information Standard
  - Published: 2023-01-05
- Finding
  - Evidence: Complaints handled robustly with documented investigations, outcomes communicated to staff and used to improve quality of care
  - Published: 2023-01-05
- Finding
  - Evidence: Positive, inclusive leadership with registered manager actively promoting equality, diversity and staff recognition through an achievement wall
  - Published: 2023-01-05
- Finding
  - Evidence: Effective partnership working with local authority, GPs, district nurses and other professionals to deliver holistic care
  - Published: 2023-01-05
- Finding
  - Evidence: Strong learning culture with incident analysis, theme identification and learning shared at team meetings to drive continuous improvement
  - Published: 2023-01-05

### responsive

- Finding
  - End of life care and support
  - Published: 2023-01-05
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-01-05
- Finding
  - Meeting people's communication needs
  - Published: 2023-01-05
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-01-05

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-01-05
- Finding
  - Preventing and controlling infection
  - Published: 2023-01-05
- Finding
  - Using medicines safely
  - Published: 2023-01-05
- Finding
  - Staffing and recruitment
  - Published: 2023-01-05
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-01-05
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-01-05

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-01-05
- Finding
  - Continuous learning and improving care
  - Published: 2023-01-05
- Finding
  - Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
  - Published: 2023-01-05
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-01-05
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-01-05
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-01-05

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-9586706127

HomeCare Compass is an independent guide and is not affiliated with the CQC.