# Meridian Health and Social Care - Coventry

*Operated by Meridian Health and Social Care Limited.*

Meridian Health and Social Care - Coventry is a CQC-regulated home-care agency in Coventry.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 02/12/2022

## Practical info

- Postcode: CV6 5AQ
- Registered manager: Williams, Amanda
- Local authority: Coventry
- Region: West Midlands
- City: Coventry
- Last CQC check: 02/Dec/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-12-02
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-12-02
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-12-02

### effective

- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2022-12-02
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-12-02
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-12-02
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-12-02
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-12-02

### Other

- Finding
  - Evidence: Positive staff culture with staff speaking highly of the registered manager and management team
  - Published: 2022-12-02
- Finding
  - Evidence: Incidents investigated and lessons shared across the team to drive improvement
  - Published: 2022-12-02
- Finding
  - Evidence: Comprehensive quality assurance programme including audits, spot checks and regular provider oversight meetings
  - Published: 2022-12-02
- Finding
  - Evidence: Responsive leadership with flexible arrangements to meet changing needs and prevent hospital admissions
  - Published: 2022-12-02
- Finding
  - Evidence: Effective communication support including bilingual staff, picture cards and accessible information formats
  - Published: 2022-12-02
- Finding
  - Evidence: Strong person-centred culture with people involved in care planning and decision-making
  - Published: 2022-12-02
- Finding
  - Evidence: Thorough staff induction, regular training updates and supervision sessions in place
  - Published: 2022-12-02
- Finding
  - Evidence: Medicines managed safely with trained staff, competency assessments and regular audits
  - Published: 2022-12-02

### responsive

- Finding
  - End of life care and support
  - Published: 2022-12-02
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-12-02
- Finding
  - Meeting people's communication needs
  - Published: 2022-12-02
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-12-02

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-12-02
- Finding
  - Preventing and controlling infection
  - Published: 2022-12-02
- Finding
  - Using medicines safely
  - Published: 2022-12-02
- Finding
  - Staffing and recruitment
  - Published: 2022-12-02
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-12-02
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-12-02

### well_led

- Finding
  - Engaging and involving people using the service, the public and staff; working in partnership with others
  - Published: 2022-12-02
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-12-02
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-12-02
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-12-02

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-9586705984

HomeCare Compass is an independent guide and is not affiliated with the CQC.