# Meridian Health and Social Care - Wakefield

*Operated by Meridian Health and Social Care Limited.*

Meridian Health and Social Care - Wakefield is a CQC-regulated home-care agency in Wakefield.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 05/10/2022

## Practical info

- Postcode: WF1 3AY
- Registered manager: Ross, Clair
- Local authority: Wakefield
- Region: Yorkshire & Humberside
- City: Wakefield
- Last CQC check: 05/Oct/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care; respecting privacy, dignity and independence
  - Published: 2022-10-05
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-10-05

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-10-05
- Finding
  - Staff working with other agencies; supporting people to access healthcare
  - Published: 2022-10-05
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-10-05
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-10-05
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-10-05

### Other

- Finding
  - Evidence: Effective partnership working with healthcare professionals
  - Published: 2022-10-05
- Finding
  - Evidence: Positive staff morale and supportive manager
  - Published: 2022-10-05
- Finding
  - Evidence: Open and honest culture with manager understanding duty of candour
  - Published: 2022-10-05
- Finding
  - Evidence: Staff trained and knowledgeable about safeguarding and MCA
  - Published: 2022-10-05
- Finding
  - Evidence: Person-centred care plans detailing preferences
  - Published: 2022-10-05
- Finding
  - Evidence: Staff described as kind, caring and respectful by people and relatives
  - Published: 2022-10-05
- Finding
  - Evidence: Stable core team providing continuity of care
  - Published: 2022-10-05
- Finding
  - Evidence: Sufficient staff and safe recruitment with DBS checks
  - Published: 2022-10-05
- Finding
  - Evidence: Medicines were managed safely with competency assessments and regular audits
  - Published: 2022-10-05
- **leadership** _(moderate)_
  - Evidence: The manager was unaware of specific guidance providers must follow to ensure they are meeting the principles of Right care, right support, right culture
  - Published: 2022-10-05

### responsive

- Finding
  - End of life care and support
  - Published: 2022-10-05
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-10-05
- Finding
  - Meeting people's communication needs
  - Published: 2022-10-05
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-10-05

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-10-05
- Finding
  - Using medicines safely
  - Published: 2022-10-05
- Finding
  - Staffing and recruitment
  - Published: 2022-10-05
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-10-05
- Finding
  - Assessing risk, safety monitoring and management. Learning lessons when things go wrong
  - Published: 2022-10-05

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-10-05
- Finding
  - Duty of candour; understanding roles, quality performance, risks and regulatory requirements
  - Published: 2022-10-05
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-10-05
- Finding
  - Engaging and involving people using the service, the public and staff; continuous learning and improving care
  - Published: 2022-10-05

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-9586264781

HomeCare Compass is an independent guide and is not affiliated with the CQC.