# Meridian Health and Social Care - Preston

*Operated by Meridian Health and Social Care Limited.*

Meridian Health and Social Care - Preston is a CQC-regulated home-care agency in Preston.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 01/06/2022

## Practical info

- Postcode: PR1 2HB
- Registered manager: Egan, Lindsay
- Local authority: Lancashire
- Region: North West
- City: Preston
- Last CQC check: 01/Jun/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-06-01
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity; promoting privacy, dignity and independence
  - Published: 2022-06-01

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-06-01
- Finding
  - Supporting people to eat and drink enough; access healthcare services; working with other agencies
  - Published: 2022-06-01
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-06-01
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-06-01

### Other

- Finding
  - Evidence: Translation service and communication needs assessments in place for diverse needs.
  - Published: 2022-06-01
- Finding
  - Evidence: People treated with dignity, respect, and kindness; independence promoted.
  - Published: 2022-06-01
- Finding
  - Evidence: Positive culture with approachable management, open-door policy, and quality assurance systems.
  - Published: 2022-06-01
- Finding
  - Evidence: Staff felt well supported, with induction training, ongoing training, and one-to-one supervision.
  - Published: 2022-06-01
- Finding
  - Evidence: Person-centred care planning with involvement of people, families, and health professionals.
  - Published: 2022-06-01
- Finding
  - Evidence: Strong infection prevention and control measures including PPE, testing, and shielding compliance.
  - Published: 2022-06-01
- Finding
  - Evidence: Robust medication management systems with regular auditing and staff training.
  - Published: 2022-06-01
- Finding
  - Evidence: Effective recruitment procedures with thorough character checks.
  - Published: 2022-06-01
- Finding
  - Evidence: Consistent deployment of regular carers to the same people, building trust and relationships.
  - Published: 2022-06-01
- Finding
  - Evidence: People felt safe and protected from abuse; staff had good understanding of safeguarding procedures.
  - Published: 2022-06-01

### responsive

- Finding
  - End of life care and support
  - Published: 2022-06-01
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-06-01
- Finding
  - Meeting people's communication needs
  - Published: 2022-06-01
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-06-01

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-06-01
- Finding
  - Using medicines safely
  - Published: 2022-06-01
- Finding
  - Staffing and recruitment
  - Published: 2022-06-01
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2022-06-01
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-06-01

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-06-01
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-06-01
- Finding
  - Managers and staff being clear about their roles; continuous learning; duty of candour
  - Published: 2022-06-01
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-06-01

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-9586264735

HomeCare Compass is an independent guide and is not affiliated with the CQC.