# Faith Home Care Limited

*Operated by Faith Home Care Ltd.*

Faith Home Care Limited is a CQC-regulated home-care agency in Chelmsford.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 10/02/2022

## Practical info

- Postcode: CM1 2QE
- Registered manager: Omorodion, Sonia
- Local authority: Essex
- Region: East
- City: Chelmsford
- Last CQC check: 10/Feb/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-02-10
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-02-10
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-02-10

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-02-10
- Finding
  - Staff working with other agencies; supporting people to access healthcare services
  - Published: 2022-02-10
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-02-10
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-02-10
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-02-10

### Other

- Finding
  - Evidence: Good partnership working with district nurses, GPs and occupational therapists
  - Published: 2022-02-10
- Finding
  - Evidence: Effective quality assurance systems including audits and trackers
  - Published: 2022-02-10
- Finding
  - Evidence: Positive, open culture with approachable registered manager and good staff morale
  - Published: 2022-02-10
- Finding
  - Evidence: Staff respected dignity, privacy, cultural and religious needs
  - Published: 2022-02-10
- Finding
  - Evidence: Staff received effective training meeting Care Certificate standards plus condition-specific training
  - Published: 2022-02-10
- Finding
  - Evidence: Personalised care plans regularly reviewed with people and families involved
  - Published: 2022-02-10
- Finding
  - Evidence: Effective infection prevention and control including safe COVID-19 management
  - Published: 2022-02-10

### responsive

- Finding
  - End of life care and support
  - Published: 2022-02-10
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-02-10
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2022-02-10
- Finding
  - Meeting people's communication needs
  - Published: 2022-02-10
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-02-10

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-02-10
- Finding
  - Preventing and controlling infection
  - Published: 2022-02-10
- Finding
  - Using medicines safely
  - Published: 2022-02-10
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-02-10
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-02-10
- Finding
  - Staffing and recruitment
  - Published: 2022-02-10

### well_led

- Finding
  - Engaging and involving people, continuous learning and working in partnership with others
  - Published: 2022-02-10
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-02-10
- Finding
  - Duty of candour and openness when things go wrong
  - Published: 2022-02-10
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-02-10

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-9582225075

HomeCare Compass is an independent guide and is not affiliated with the CQC.