# Sure Healthcare (Leeds)

*Operated by Sure Healthcare and Supported Living (UK) Limited.*

Sure Healthcare (Leeds) is a CQC-regulated home-care agency in Leeds.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 08/12/2022

## Practical info

- Postcode: LS27 0BZ
- Registered manager: Tibbs, Helen
- Local authority: Leeds
- Region: Yorkshire & Humberside
- City: Leeds
- Last CQC check: 08/Dec/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-12-08
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-12-08

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-12-08
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2022-12-08
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-12-08
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-12-08
- Finding
  - Assessing people's needs and choices; delivering care in line with standards
  - Published: 2022-12-08

### Other

- Finding
  - Evidence: Regular staff meetings were used to discuss quality issues and drive improvement.
  - Published: 2022-12-08
- Finding
  - Evidence: Staff had received safeguarding training and understood when and how to report abuse.
  - Published: 2022-12-08
- Finding
  - Evidence: The service worked within the principles of the Mental Capacity Act 2005.
  - Published: 2022-12-08
- Finding
  - Evidence: The registered manager was approachable, supportive and responded promptly to inspection feedback with an immediate action plan.
  - Published: 2022-12-08
- Finding
  - Evidence: Consistent staffing enabled warm, person-centred relationships with people using the service.
  - Published: 2022-12-08
- Finding
  - Evidence: Staff received regular training, induction, supervision and competency assessments.
  - Published: 2022-12-08
- Finding
  - Evidence: Recruitment was managed safely with a rolling programme in place.
  - Published: 2022-12-08
- Finding
  - Evidence: People and relatives spoke very highly of the care, describing staff as kind, respectful and unhurried.
  - Published: 2022-12-08
- **record_keeping** _(minor)_
  - Evidence: The registered manager and staff told us about examples where they had contacted and worked closely with health professionals. This was not always clearly reflected in people's care notes.
  - Published: 2022-12-08
- **incident_learning** _(minor)_
  - Evidence: The provider had a system for monitoring and reporting accidents. This could be improved to ensure near miss events were also captured and used to learn lessons.
  - Published: 2022-12-08
- **care_planning** _(moderate)_
  - Evidence: Some people's risk assessments did not contain a lot of detail and had not been recently reviewed. One person had experienced a recent significant fall but their risk assessments had not been updated.
  - Published: 2022-12-08

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-12-08
- Finding
  - Meeting people's communication needs
  - Published: 2022-12-08
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2022-12-08

### safe

- Finding
  - Staffing and recruitment
  - Published: 2022-12-08
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-12-08
- Finding
  - Preventing and controlling infection
  - Published: 2022-12-08
- Finding
  - Learning lessons when things go wrong
  - Published: 2022-12-08
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-12-08
- Finding
  - Using medicines safely
  - Published: 2022-12-08

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-12-08
- Finding
  - Engaging and involving people, staff and promoting a positive culture
  - Published: 2022-12-08
- Finding
  - Governance, quality assurance and oversight systems
  - Published: 2022-12-08

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-9581652873

HomeCare Compass is an independent guide and is not affiliated with the CQC.