# Royalcare Ashford

*Operated by Sreevijay Ltd.*

Royalcare Ashford is a CQC-regulated home-care agency in Ashford.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Requires improvement |
| Well-led | Requires improvement |

Rating published: 15/07/2022

## Practical info

- Postcode: TN23 6LW
- Registered manager: Suja, Aravind Jain
- Local authority: Kent
- Region: South East
- City: Ashford
- Last CQC check: 15/Jul/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-07-15
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-07-15
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-07-15

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-07-15
- Finding
  - Staff working with other agencies; Supporting people to access healthcare
  - Published: 2022-07-15
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-07-15
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-07-15
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-07-15

### Other

- Finding
  - Evidence: Good partnership working with CCG, occupational therapists, community nurses and hospice team
  - Published: 2022-07-15
- Finding
  - Evidence: Strong values of Care, Attentiveness, Respect and dignity and Empowerment shared by staff
  - Published: 2022-07-15
- Finding
  - Evidence: Good PPE provision and infection prevention practices including regular COVID-19 testing
  - Published: 2022-07-15
- Finding
  - Evidence: Staff spoke with empathy and compassion; people described staff as kind, patient and caring
  - Published: 2022-07-15
- Finding
  - Evidence: Person-centred care plans recording life history, cultural and spiritual needs
  - Published: 2022-07-15
- Finding
  - Evidence: Staff completed Care Certificate, regular training and competency checks
  - Published: 2022-07-15
- Finding
  - Evidence: Medicines administered as prescribed via electronic system with alerts
  - Published: 2022-07-15
- Finding
  - Evidence: Safe recruitment with DBS checks, references and full employment history
  - Published: 2022-07-15
- Finding
  - Evidence: People supported by regular staff who arrived on time and stayed the correct length of time
  - Published: 2022-07-15
- **leadership** _(moderate)_
  - Evidence: the service management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
  - Published: 2022-07-15

### responsive

- Finding
  - End of life care and support
  - Published: 2022-07-15
- Finding
  - Meeting people's communication needs
  - Published: 2022-07-15
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2022-07-15
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-07-15

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-07-15
- Finding
  - Using medicines safely
  - Published: 2022-07-15
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2022-07-15
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-07-15
- Finding
  - Staffing and recruitment
  - Published: 2022-07-15

### well_led

- Finding
  - Engaging and involving people, public and staff; working in partnership
  - Published: 2022-07-15
- Finding
  - Promoting a positive, person-centred, open and inclusive culture
  - Published: 2022-07-15
- Finding
  - Duty of candour; understanding quality, risks and regulatory requirements; continuous learning
  - Published: 2022-07-15

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-9580391323

HomeCare Compass is an independent guide and is not affiliated with the CQC.