# Partners4Care Limited

Partners4Care Limited is a CQC-regulated home-care agency in Stockton-on-tees.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Not Rated |
| Safe | Not Rated |
| Effective | Not Rated |
| Caring | Not Rated |
| Responsive | Not Rated |
| Well-led | Not Rated |

## Practical info

- Postcode: TS19 0GA
- Registered manager: Murray, Emma-Louise
- Local authority: Stockton-on-Tees
- Region: North East
- City: Stockton-on-tees
- Last CQC check: 23/Feb/2026 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Registered manager described as approachable, supportive and professional by staff.
  - Published: 2023-07-14
- Finding
  - Evidence: Provider worked in partnership with local authority and other professionals.
  - Published: 2023-07-14
- Finding
  - Evidence: Accidents and incidents logged and reviewed by management to identify themes and lessons learned.
  - Published: 2023-07-14
- Finding
  - Evidence: Out-of-hours telephone service run by senior staff to support staff in emergencies.
  - Published: 2023-07-14
- Finding
  - Evidence: Staff trained in infection prevention and control and provided with appropriate PPE.
  - Published: 2023-07-14
- Finding
  - Evidence: Risks to people were identified, assessed and mitigated; care plans included steps to meet people's needs.
  - Published: 2023-07-14
- Finding
  - Evidence: Effective safeguarding systems; staff demonstrated good understanding of safeguarding responsibilities.
  - Published: 2023-07-14
- Finding
  - Evidence: Improved induction programme with face-to-face training and extended shadow shifts for new staff.
  - Published: 2023-07-14
- Finding
  - Evidence: Safe recruitment procedures in place including DBS checks and references before employment.
  - Published: 2023-07-14
- **person_centred_care** _(minor)_
  - Evidence: People were not receiving rotas and were not told when different staff were going to provide their care.
  - Published: 2023-07-14
- **care_planning** _(moderate)_
  - Evidence: Some staff did not know how to access the electronic records and as a result believed there were no care plans in place for people.
  - Published: 2023-07-14
- **communication_with_families** _(moderate)_
  - Evidence: People often found office staff difficult to deal with and said calls were not always returned. 'Office staff communication is not so good.'
  - Published: 2023-07-14
- **missed_or_late_visits** _(moderate)_
  - Evidence: The provider struggled to ensure all calls were on time and people often had different staff to support them. One person told us, 'I have issues with lateness.'
  - Published: 2023-07-14
- **record_keeping** _(critical)_
  - Evidence: The provider had failed to ensure records were easily accessible to all staff... some people had paper care plans printed from the old system.
  - Published: 2023-07-14
- **governance** _(critical)_
  - Evidence: Quality assurance and governance systems in place were not always effective or robust. They did not identify the concerns we found at this inspection.
  - Published: 2023-07-14
- **staff_competency** _(critical)_
  - Evidence: The provider had failed to ensure regular competency checks were conducted to make sure they were administering medicines safely.
  - Published: 2023-07-14
- **medication_management** _(critical)_
  - Evidence: Some medicines were administered with less than the required gap between doses. Medicines audits had not been completed regularly and therefore issues were not being identified or acted on.
  - Published: 2023-07-14

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-07-14
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-07-14
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2023-07-14
- Finding
  - Staffing and recruitment
  - Published: 2023-07-14
- Finding
  - Using medicines safely
  - Published: 2023-07-14

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-07-14
- Finding
  - Engaging and involving people using the service, the public and staff; duty of candour
  - Published: 2023-07-14
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-07-14
- Finding
  - Managers and staff being clear about their roles, quality performance, risks and regulatory requirements; Continuous learning
  - Published: 2023-07-14
- Finding
  - Working in partnership with others
  - Published: 2023-01-06
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-01-06
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-01-06
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-01-06

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-9572545492

HomeCare Compass is an independent guide and is not affiliated with the CQC.