# Violet Home Care Limited

*Operated by Violet Home Care Ltd.*

Violet Home Care Limited is a CQC-regulated home-care agency in Epsom.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 18/05/2022

## Practical info

- Postcode: KT18 5AD
- Registered manager: Heerkens, Nishi
- Local authority: Surrey
- Region: South East
- City: Epsom
- Last CQC check: 18/May/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-03-10
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-03-10
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-03-10

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-03-10
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier lives
  - Published: 2023-03-10
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-03-10
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-03-10
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-03-10

### Other

- Finding
  - Evidence: Good infection control practice acknowledged by family members
  - Published: 2023-03-10
- Finding
  - Evidence: Mental Capacity Act principles embedded in practice with staff assuming capacity and supporting decision-making
  - Published: 2023-03-10
- Finding
  - Evidence: Quality assurance systems including unannounced checks monitored service delivery
  - Published: 2023-03-10
- Finding
  - Evidence: Strong end of life care support with documented wishes and involvement of specialist services
  - Published: 2023-03-10
- Finding
  - Evidence: Effective partnership working with GPs, district nurses, hospice and palliative care teams
  - Published: 2023-03-10
- Finding
  - Evidence: Registered manager was approachable, communicated well and actively sought feedback from people, relatives and staff
  - Published: 2023-03-10
- Finding
  - Evidence: Individualised, flexible care plans reflecting people's preferences, wishes and changing needs
  - Published: 2023-03-10
- Finding
  - Evidence: Staff treated people with dignity, respect and compassion, building caring relationships
  - Published: 2023-03-10
- Finding
  - Evidence: Comprehensive induction, mandatory training and unannounced competency spot checks in place
  - Published: 2023-03-10
- Finding
  - Evidence: Robust recruitment checks including DBS and references ensured staff suitability
  - Published: 2023-03-10

### responsive

- Finding
  - End of life care and support
  - Published: 2023-03-10
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-03-10
- Finding
  - Meeting people's communication needs
  - Published: 2023-03-10
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-03-10

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-03-10
- Finding
  - Using medicines safely; Preventing and controlling infection
  - Published: 2023-03-10
- Finding
  - Staffing and recruitment
  - Published: 2023-03-10
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-03-10
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-03-10

### well_led

- Finding
  - Continuous learning and improving care; Working in partnership with others
  - Published: 2023-03-10
- Finding
  - Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements
  - Published: 2023-03-10
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-03-10

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-9562256875

HomeCare Compass is an independent guide and is not affiliated with the CQC.