# Promise House

*Operated by Devine Care Ltd.*

Promise House is a CQC-regulated home-care agency in Coventry.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 13/04/2023

## Practical info

- Postcode: CV6 5AQ
- Registered manager: Masara, Johnson
- Local authority: Coventry
- Region: West Midlands
- City: Coventry
- Last CQC check: 13/Apr/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Robust quality monitoring systems including medicines checks and a regularly reviewed improvement plan.
  - Published: 2023-04-13
- Finding
  - Evidence: Information available in accessible formats (pictorial, large print) reflecting the Accessible Information Standard.
  - Published: 2023-04-13
- Finding
  - Evidence: Effective partnership working with health and social care professionals including community psychiatric nurses and psychiatrists.
  - Published: 2023-04-13
- Finding
  - Evidence: Manager promoted an open, inclusive, person-centred culture with high staff satisfaction and low turnover sentiment.
  - Published: 2023-04-13
- Finding
  - Evidence: Staff received thorough induction including Care Certificate, ongoing training, and regular individual and team meetings.
  - Published: 2023-04-13
- Finding
  - Evidence: People were fully involved in care planning and reviews, with care tailored to individual needs, preferences and chosen times.
  - Published: 2023-04-13
- Finding
  - Evidence: Risks were assessed, regularly reviewed and well managed, with monthly accident/incident analysis to prevent recurrence.
  - Published: 2023-04-13
- Finding
  - Evidence: Staff completed safeguarding training and reported concerns promptly; manager reported concerns to local authority and CQC.
  - Published: 2023-04-13
- Finding
  - Evidence: Medicines were stored, administered and disposed of safely, with staff trained and regularly observed for competency.
  - Published: 2023-04-13
- Finding
  - Evidence: People felt safe and had developed meaningful relationships with staff who supported them consistently at planned times.
  - Published: 2023-04-13
- **governance** _(minor)_
  - Evidence: Some of the providers policies and procedures were not specific to Promise House at the time of our visit.
  - Published: 2023-04-13
- **record_keeping** _(minor)_
  - Evidence: Some records needed further information adding to make sure individualised care was always provided consistently.
  - Published: 2023-04-13

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-9560565908

HomeCare Compass is an independent guide and is not affiliated with the CQC.