# Bespoke Care & Support Services

*Operated by Bespoke Care & Support Services Limited.*

Bespoke Care & Support Services is a CQC-regulated home-care agency in Huddersfield.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 09/03/2026

## Practical info

- Postcode: HD1 1RL
- Registered manager: Johnson, Andrew
- Local authority: Kirklees
- Region: Yorkshire & Humberside
- City: Huddersfield
- Last CQC check: 09/Mar/2026 - 00:00

## Inspection findings

### caring

- Finding
  - Promoting independence
  - Published: 2021-10-30
- Finding
  - Involvement in care
  - Published: 2021-10-30
- Finding
  - Dignity and respect
  - Published: 2021-10-30

### effective

- Finding
  - Nutrition and hydration
  - Published: 2021-10-30
- Finding
  - Mental Capacity Act compliance
  - Published: 2021-10-30
- Finding
  - Supervision and appraisal
  - Published: 2021-10-30
- Finding
  - Staff training and competency
  - Published: 2021-10-30

### Other

- Finding
  - Evidence: Risk assessments and moving and handling plans were detailed, regularly reviewed and easy to follow.
  - Published: 2021-10-30
- Finding
  - Evidence: Registered manager and care manager held nationally recognised level 5 qualifications.
  - Published: 2021-10-30
- Finding
  - Evidence: Service worked in partnership with local authority, district nurses, podiatry and social work teams.
  - Published: 2021-10-30
- Finding
  - Evidence: Positive workplace culture; staff motivated and supported by colleagues and management.
  - Published: 2021-10-30
- Finding
  - Evidence: Detailed, outcome-focused care plans supported person-centred and independence-promoting care.
  - Published: 2021-10-30
- Finding
  - Evidence: Electronic monitoring system provided real-time oversight of staff attendance and medicines administration.
  - Published: 2021-10-30
- Finding
  - Evidence: Staff demonstrated good understanding of safeguarding and how to report concerns.
  - Published: 2021-10-30
- Finding
  - Evidence: People and relatives spoke highly of care staff, describing them as caring, respectful and person-centred.
  - Published: 2021-10-30
- **complaints_handling** _(minor)_
  - Evidence: Complaints or concerns...were not compiled and the registered provider was unable to show how they had analysed and responded to information gathered.
  - Published: 2021-10-30
- **safeguarding** _(moderate)_
  - Evidence: One person had started work three weeks before their DBS had been returned...there was no risk assessment in relation to this.
  - Published: 2021-10-30
- **medication_management** _(moderate)_
  - Evidence: The record did not always contain information to advise what the medicines were for and when they should be administered.
  - Published: 2021-10-30
- **staff_competency** _(moderate)_
  - Evidence: Not all staff told us they had an assessment of their competency to move people safely and they had highlighted they required further training in this area.
  - Published: 2021-10-30
- **record_keeping** _(critical)_
  - Evidence: Records such as mental capacity assessments and best interest decisions were not in evidence.
  - Published: 2021-10-30

### responsive

- Finding
  - Complaints handling
  - Published: 2021-10-30
- Finding
  - Care reviews
  - Published: 2021-10-30
- Finding
  - Person-centred care planning
  - Published: 2021-10-30

### safe

- Finding
  - Risk assessment
  - Published: 2021-10-30
- Finding
  - Medicines management
  - Published: 2021-10-30
- Finding
  - Recruitment
  - Published: 2021-10-30
- Finding
  - Safeguarding
  - Published: 2021-10-30

### well_led

- Finding
  - Quality monitoring and improvement
  - Published: 2021-10-30
- Finding
  - Leadership and culture
  - Published: 2021-10-30
- Finding
  - Governance and auditing
  - Published: 2021-10-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-954632392

HomeCare Compass is an independent guide and is not affiliated with the CQC.