# Eleanor Nursing and Social Care Ltd - Barnet Office

*Operated by Eleanor Nursing and Social Care Limited.*

Eleanor Nursing and Social Care Ltd - Barnet Office is a CQC-regulated home-care agency in London.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 20/07/2023

## Practical info

- Postcode: N12 8NP
- Registered manager: Marzia, Rahamath Ara
- Local authority: Barnet
- Region: London
- City: London
- Last CQC check: 20/Jul/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-03-17
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-03-17
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-03-17

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-03-17
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-03-17
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-03-17
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-03-17
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-03-17

### Other

- Finding
  - Evidence: Provider participated in local authority engagement meetings and kept up to date with national policies
  - Published: 2023-07-20
- Finding
  - Evidence: Well-led rating improved from Requires Improvement at previous inspection to Good
  - Published: 2023-07-20
- Finding
  - Evidence: Well-led culture with staff feeling respected, supported and valued by management
  - Published: 2023-07-20
- Finding
  - Evidence: Governance systems included audits, spot checks, accident/incident review and lessons learnt action plans
  - Published: 2023-07-20
- Finding
  - Evidence: Effective infection prevention and control systems including PPE stock audits
  - Published: 2023-07-20
- Finding
  - Evidence: Medicines administration records were completed correctly and staff were trained and assessed before administering medicines
  - Published: 2023-07-20
- Finding
  - Evidence: Safe recruitment practices including DBS checks and pre-employment checks were in place
  - Published: 2023-07-20
- Finding
  - Evidence: Care plans and risk assessments were up to date, person-centred and shared with people in their homes
  - Published: 2023-07-20
- Finding
  - Evidence: People told us they felt safe and staff were knowledgeable about safeguarding procedures
  - Published: 2023-07-20
- **staff_training** _(minor)_
  - Evidence: We recommend the provider review the current communicate training with staff.
  - Published: 2023-07-20
- **communication_with_families** _(minor)_
  - Evidence: not all office staff understood the correct terminology when talking about people support needs
  - Published: 2023-07-20
- **missed_or_late_visits** _(minor)_
  - Evidence: some late calls were recorded and some staff were leaving before their allocated time was up
  - Published: 2023-07-20

### responsive

- Finding
  - End of life care and support
  - Published: 2023-03-17
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-03-17
- Finding
  - Meeting people's communication needs
  - Published: 2023-03-17
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-03-17

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-03-17
- Finding
  - Using medicines safely
  - Published: 2023-03-17

### well_led

- Finding
  - Continuous learning and improving care
  - Published: 2023-03-17
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-03-17
- Finding
  - How the provider understands and acts on the duty of candour; Working in partnership with others
  - Published: 2023-03-17
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-03-17

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-9543304728

HomeCare Compass is an independent guide and is not affiliated with the CQC.