# Waincare

*Operated by Waincare Limited.*

Waincare is a CQC-regulated home-care agency in Croydon.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 26/04/2022

## Practical info

- Postcode: CR9 2ER
- Registered manager: Kahari, Inviolata
- Local authority: Croydon
- Region: London
- City: Croydon
- Last CQC check: 26/Apr/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-04-26
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-04-26
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-04-26

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance (MCA)
  - Published: 2022-04-26
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2022-04-26
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-04-26
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-04-26
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-04-26

### Other

- Finding
  - Evidence: Effective infection prevention and control, including correct use of PPE and access to staff testing
  - Published: 2022-04-26
- Finding
  - Evidence: Registered manager aware of CQC registration requirements and the duty of candour
  - Published: 2022-04-26
- Finding
  - Evidence: Registered manager undertook spot checks, supervised visits and gathered feedback from people, relatives and staff
  - Published: 2022-04-26
- Finding
  - Evidence: Staff able to interpret non-verbal communication in line with the Accessible Information Standard
  - Published: 2022-04-26
- Finding
  - Evidence: Detailed care plans tailored to individual wishes and preferences, regularly reviewed
  - Published: 2022-04-26
- Finding
  - Evidence: Person-centred, culturally sensitive care with strong, compassionate relationships between staff and people
  - Published: 2022-04-26
- Finding
  - Evidence: Care delivered in line with the Mental Capacity Act 2005 principles
  - Published: 2022-04-26

### responsive

- Finding
  - End of life care and support
  - Published: 2022-04-26
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-04-26
- Finding
  - Supporting people to develop and maintain relationships and follow interests/activities
  - Published: 2022-04-26
- Finding
  - Meeting people's communication needs
  - Published: 2022-04-26
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-04-26

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-04-26
- Finding
  - Preventing and controlling infection
  - Published: 2022-04-26
- Finding
  - Using medicines safely
  - Published: 2022-04-26
- Finding
  - Staffing and recruitment
  - Published: 2022-04-26
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-04-26
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-04-26

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-04-26
- Finding
  - Continuous learning and improving care
  - Published: 2022-04-26
- Finding
  - Managers and staff clear about roles, quality performance, risks, regulatory requirements and duty of candour
  - Published: 2022-04-26
- Finding
  - Promoting a positive, person-centred, open and inclusive culture
  - Published: 2022-04-26

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-9529846840

HomeCare Compass is an independent guide and is not affiliated with the CQC.